Account Manager

We're Flint - and we're transforming American healthcare

At Flint (withflint.com), we're solving one of the most urgent challenges in the United States - a critical shortage of nurses - and we're doing it at startup speed. We connect world-class international healthcare professionals with hospitals ready to offer Green Card sponsorship, creating life-changing opportunities for nurses and their families while strengthening healthcare systems across the country.

Backed by Y Combinator, Haystack VC, Audacious Ventures and others (investors in Airbnb, DoorDash, Instacart and Klarna) we're a mission-driven, fast-growing team working across 20+ states. We're on track to serve over 100,000 patients this year and recently closed a $4M round to scale our impact - we're just getting started.

If you're looking to do work that's fast-paced, ambitious, and genuinely life changing, then Flint is where you'll do the most meaningful work of your career.

The Role: Account Manager

We're looking for a strategic, relationship-first Account Manager to own the post-sales experience for our hospital partners. This is a high-touch, high-ownership, problem-solving role where you'll be the face of Flint to our hospital partners.

You'll be responsible for making sure our hospital clients experience the magic of Flint - even when things don't go perfectly. Whether a nurse drops out, a facility is frustrated, or expectations shift, you'll step in with poise, empathy, and creative solutions that build trust and get us back on track. You'll also unlock account growth by uncovering new needs and upsell opportunities with each facility.

This is a cross-functional role that comes with a lot of autonomy and touches nearly every part of the company. You'll work closely with the Co-Founder/COO as well as the Sales, Operations, and Growth teams to ensure our hospital partners are supported, successful, and excited to work with us again and again.

What You'll Do

Be the face of Flint to your portfolio of hospital accounts - managing the full post-sale relationship to turn customers into advocates

Run regular check-ins, QBRs, and strategic planning meetings with client stakeholders - including prepping materials to make sure these meeting shine

Navigate challenges with grace - whether it's a nurse churn, a hiring mismatch, or a delay - and spin it into a solution that builds trust and still feels like a win

Ensure Flint gets paid on time, managing accounts receivable and preventing blockers

Own the internal "facility health score" - identifying risks, advocating for hospitals internally, and keeping roles on track for fulfillment

Work cross-functionally with sales, operations, and growth to maximise the value Flint creates for our hospitals and add a little magic to the client experience

Create upsell opportunityies by Identifying new role requirements and expanding Flint's footprint in each account

Proactively surface issues, highlight wins, and serve as the strategic voice of the customer inside Flint

What We're Looking For:

Must-Haves

5+ years of experience in account management, sales, or customer success

Proven ability to grow and retain B2B accounts, ideally in a service-based or consultative environment

Strong communication skills - a storyteller who can turn problems into trusted narratives

Quick thinker, great listener, and calm under pressure - you're quick on your feet and great on the phone

Highly organized and accountable - you don't let things slip

Thick-skinned and collaborative - you're empathetic, but you can hold the line when needed

Deeply mission-aligned — you care about people and the work you do

Based in Canada (Vancouver preferred)

Nice-to-Haves

Experience in B2B SaaS account management

Familiarity with the U.S. healthcare system

Proficiency with Slack, Airtable, Notion, Pipedrive, and QuickBooks

Why This Role Is Different

You're the voice of Flint to the hospitals we serve - and a critical driver of ou