Account Specialist

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Job Category

Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

At Salesforce, we understand the challenges facing small businesses. That's why we are so passionate about helping small businesses succeed. The Salesforce Small Business Account Specialist will ensure our prospective and current customers have an exceptional experience that reflects our level of dedication to making them successful. In this role, you will leverage multiple sources of information to stay current on product features, technology changes, and events that affect customers. As a driver of a new sales model, our Account Specialists are very important to our success. You'll provide an outstanding customer experience as a trusted advisor by understanding business needs, identifying solutions that map to those needs, and preparing contract proposals. You'll also drive online sales and educate customers on self-service resources. This is a fast-paced, performance-based environment where customer interactions may be supervised, recorded, and assessed. Account Specialists are measured based on revenue attainment and customer satisfaction surveys in addition to other performance based metrics.

What You'll Actually Be Doing

Engage with prospective and current customers to qualify product fit via multiple channels

Understand the prospect's business needs, challenges, and the outcomes they are looking to achieve to act as a trusted advisor and provide best practices

Consistently work towards our goal of increasing our customer satisfaction level and providing an exceptional customer experience

Become a Salesforce product expert to articulate feature functionality and how it maps to customer needs

Present and demo business value of various products to customers clearly and confidently, tailoring individual demos to their needs

Act as the frontline for technical issues and route to Support when appropriate

Handle initial billing and licensing questions and issues and raise as appropriate

Partner with existing distribution teams efficiently to ensure customer success pre and post sale

Identify and make recommendations to drive improvements across product and process

Field, address, and detail inbound inquiries from customers via telephone, chat, cases, and email

Ensure customers adopt and drive maximum value during the trial and onboarding phase

Negotiate contract terms and assist customers with online purchases, contract restructures, and contract modifications

Help contribute to our team goals of driving time to value

Actively take part in specialised projects

Redirect and raise technical and billing inquiries as needed

Be innovative and identify and make recommendations to drive improvements across product and process

Record customer interactions in Salesforce CRM software

Contribute to the high performing culture

You're Our Person If...

A willingness and ability to "dive right in", self-learn, be effective, make a difference and retain product knowledge

Determination to meet and exceed sales and customer satisfaction goals month over month

Basic troubleshooting skills, perseverance, empathy, and persistence

Communicate and empat