Analista de Control Desk Júnior (CX) - Vaga Afirmativa para Pessoas com Deficiência

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Junior Control Desk Analyst (CX) – Exclusive Opportunity for Persons with Disabilities based in Brazil.

We are looking for a detail-oriented and proactive Junior Control Desk Analyst to join a global Customer Experience (CX) operations team. In this role, you will monitor and manage customer support activities in real time, ensuring optimal resource allocation and service-level performance across multiple channels. You will work closely with Workforce Management (WFM) and operations leadership, helping identify operational challenges and implement timely corrective actions. Beyond monitoring dashboards, you will have the opportunity to make meaningful operational decisions and contribute to continuous improvement initiatives. You will also explore the practical use of generative AI to automate alerts and improve operational reporting. This is an excellent opportunity to develop your expertise in workforce management within a collaborative, international, and fully remote environment.