Appointment Setter

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.

Our client is a well-established home improvement company with over 30 years of experience, operating multiple locations across the Midwest. They specialize in high-quality bath and remodeling solutions and run a high-volume call center environment focused on booking qualified in-home appointments for their sales team. As the business continues to scale and lead volume increases, they are expanding their remote appointment-setting team to support growth and maintain a consistent pipeline for their sales organization.

LOCATION

Fully remote | 8 AM - 5 PM CST (1 hour lunch included).

ROLE OVERVIEW

The Appointment Setter will be responsible for handling a high volume of inbound and auto-dialed calls, engaging prospective customers, and converting conversations into qualified, scheduled appointments. This role is highly execution-focused and operates within a fast-paced, call center-style environment where success is driven by consistency, efficiency, and the ability to follow structured processes.

KEY RESPONSIBILITIES

High-Volume Call Handling

• Handle 175–225 calls per day through an auto-dialer system

• Engage with leads in real-time as calls are presented via dialer

• Maintain consistent energy, tone, and efficiency across a high volume of interactions

Appointment Booking

• Follow structured scripts and call flows to guide conversations

• Book qualified in-home appointments for the sales team

• Keep conversations focused on securing appointments rather than selling services

Lead Qualification

• Ask key qualifying questions related to location, timing, and interest

• Ensure appointments meet required criteria before booking

• Avoid over-selling or deviating from the defined process

CRM & System Management

• Accurately update and manage lead data within LeadPerfection

• Track call outcomes, appointment status, and follow-ups

• Maintain clean and organized pipeline data

Dialer & Workflow Execution

• Operate within a predictive dialer environment using Five9

• Manage callbacks and follow-ups as needed

• Work efficiently within a structured, queue-based workflow

Adaptability & Process Alignment

• Adapt quickly to script updates, campaign changes, and shifting priorities

• Remain coachable and open to feedback

• Maintain performance consistency in a repetitive, fast-paced environment

QUALIFICATIONS

Experience

• 2+ years of experience in appointment setting, call center, or high-volume inbound/outbound roles

• Experience in home services, home improvement, or similar industries (HVAC, roofing, plumbing, solar, remodeling) strongly preferred

• Experience working with auto-dialers or predictive dialer systems preferred

Skills

• Ability to control and guide conversations efficiently toward booking outcomes

• Comfortable handling high call volume with speed and consistency

• Strong listening skills and ability to follow structured scripts naturally

• Process-driven and execution-focused mindset rather than sales-driven

• Comfortable working within structured systems and clear KPIs

• Resilient, consistent, and able to manage repetitive tasks effectively

• Coachable, adaptable, and responsive to feedback and change

WHAT SUCCESS LOOKS LIKE

• Consistently handling high daily call volumes (175+ calls/day)

• Strong and consistent appointment booking rates

• High accuracy in CRM updates and lead tracking

• Ability to remain focused, efficient, and consistent throughout the workday

OPPORTUNITY

This is an opportunity to join a well-established and growing company with a proven sales process and strong lead flow. The role offers the chance to directly support revenue generation by feeding a high-performing sales team with qualified a