[ARGENTINA] Technical Support Analyst

We are looking for a Technical Support Engineer to provide technical support for communication and network equipment, primarily serving ISP customers. In this role, you will troubleshoot technical issues, perform equipment maintenance, deliver on-site customer support, and work closely with customers to ensure high-quality service. This position is ideal for professionals with hands-on technical support experience in telecommunications, networking, or ISP environments. The source JD emphasizes communication equipment support, troubleshooting, on-site service, ISP experience (preferred), English proficiency, and customer communication.Responsibilities and AttributionsResponsibilitiesProvide technical support for communication and networking equipment.Troubleshoot and resolve hardware and network-related technical issues.Perform preventive and corrective maintenance on communication equipment.Deliver on-site technical support and customer service when required.Prepare technical reports and document troubleshooting activities.Communicate effectively with customers to understand issues and provide timely solutions.Recommend equipment maintenance solutions when appropriate.Collaborate with internal teams to ensure customer satisfaction and service quality.Requisites and QualificationsRequirements & QualificationsTechnical degree or equivalent experience in Telecommunications, Networking, Information Technology, Electronics, or related fields.Experience in Technical Support, Field Service, Network Support, or Telecommunications.Knowledge of communication and networking equipment.Experience troubleshooting network or communication equipment.ISP industry experience is preferred.Experience with PON/GPON/EPON or optical network equipment is a plus.Strong problem-solving and communication skills.Ability to work independently and visit customer sites.English proficiency is required.Addtional Informations