Business Analyst

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

This Business Analyst role sits at the intersection of Incentive Compensation Team (ICT), Global Commissions Team (GCT), and IT, translating complex sales compensation designs and business decisions into clear, actionable requirements for technical implementation. The role partners closely with the IT Product Owner and business stakeholders to own business requirements documentation (BRDs), ensuring compensation plan designs, policies, calculations, reporting needs, and process requirements are accurately translated into functional requirements (FRDs) and interpreted correctly within our Sales Performance Management system of record. The Business Analyst also plays a critical role in solution delivery, owning or coordinating business validation of system configurations, defining test scenarios and acceptance criteria, leading user acceptance testing (UAT), and providing business sign-off that configured solutions accurately reflect approved compensation designs and requirements.

The role also reviews and approves user-facing compensation statements, reports, dashboards, and related views to ensure they are accurate, intuitive, and provide meaningful value to sales representatives, managers, and other stakeholders. In addition, the role supports sales compensation analytics, financial and cost modeling, plan effectiveness reporting, and initiatives that improve the scalability, accuracy, and automation of incentive compensation processes. At Genesys, we're transforming customer experiences through empathy and innovation, and this role helps enable that mission by connecting compensation strategy with reliable, scalable technology and operational execution.

Role Level : An individual-contributor role holding named Accountable/Responsible ownership of the sales commissions requirements and implementation under the FY28 Incentive Compensation Team RACI.

Reports to : Director, Incentive Compensation Design (Revenue Operations organization).

Key Responsibilities:

Platform Strategy & Governance

Own the Business Requirements Document (BRD) for the sales commissions design framework.

Translate compensation-plan design into system requirements, through Product Owner (IT) and GCT partnerships.

Serve as the single point of accountability connecting the ICT Team, Program Manager, Directors, VP, GCT, and Technical Lead on every technical decision affecting the platform.

Create Use Case scenarios and UAT framework for testing SPM configurations to ensure commission calculations match the business intent.

Platform Operations, Testing & Quality

Own User Acceptance Testing protocol.

Own business requirements documentation for TRD and FRD integration and implementation.

Author UAT and regression test cases and assess downstream data/field impacts of changes.

Reporting, Data & Field-Facing Tools

Own Data & Analytics Reports framework (EA/Crystal/AI), partnered with the Technical Lead.

Own GAP Template Configuration requirements capture (SAP).

Own Dashboards / Field-Facing Reports capture (Configuration).

Cross-Functional Leadership

Partner with the ICT Analyst, Program Manager, Directors, and VP to align system delivery with compensation-plan design strategy and approach.

Work in close coordination with the Global Commission Team (GCT), Accounting, and Controller Org as needed.

Vendor & Technical Management

Participate in the SAP SPM business/vendor rela