Business Operations Specialist

We are expanding our Ride-Hailing Department and we're looking for a Business Operations Specialist to be responsible for managing our driver operations process in their given region.

Key Responsibilities

Organize and Optimize Engagement Processes

Coordinate strategies to attract, activate, reactivate, and retain drivers

Lead initiatives to maximize driver lifecycle value, from first contact to long-term engagement

Lead and Motivate the Team

Lead and manage a team of agents focused on driver engagement

Conduct training sessions to develop key skills for user acquisition and activation

Foster a motivating and high-performance team environment

Manage KPIs and Funnel Efficiency

Monitor and optimize the entire driver funnel: from app installation to completing successful orders

Track and improve territory KPIs

Design and execute action plans to improve key metrics

Implement Motivational Programs

Create and execute incentive programs to boost agent and driver performance

Share performance feedback and insights to encourage continuous improvement

Support Activation & Reactivation Strategies

Assist in launching, adapting, and enhancing strategies for driver activation/reactivation

Manage third-party partnerships to increase the number of new drivers onboarded

Monitor CRM & Communication Quality

Oversee call scripts and AI-driven communication tools

Continuously test and refine communication approaches for optimal user experience

Ensure all touchpoints deliver high-quality interactions

Execute City Launches

Travel within the country to support on-the-ground efforts for new city launches

Organize and lead local driver recruitment campaigns

Market Monitoring & Cross-Functional Collaboration

Stay on top of competitor activity (bonuses, offers, etc.)

Ensure seamless cross-functional communication with internal stakeholders to align strategies and priorities

Skills, Knowledge & Expertise

Advanced English proficiency: Both written and verbal communication skills are required

Strong understanding of the sales funnel and how it applies to driver acquisition

Proven customer relationship management skills, particularly in managing large-scale recruitment efforts

Experience in sales or recruitment, with a focus on meeting targets and performance optimization

Intermediate or Advanced Excel skills, with the ability to analyze data, create reports, and track KPIs

Availability for business travel to manage recruitment activities across different regions

Degree in Business Administration, Marketing, or a related field (either in progress or completed)

Sales team management experience is highly desirable, particularly in recruitment or acquisition environments

Strong analytical and problem-solving skills to address challenges in driver recruitment and recommend improvements

Adaptability and flexibility in a fast-paced environment with evolving recruitment demands and market conditions

Knowledge of local transportation regulations and market trends would be a plus

Why join us

Help us challenge injustice by creating fair choices for millions of people across 47 countries.

Develop your professional skills with access to mentoring, career consulting, and learning programs.

Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.

Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.

Work alongside people who take initiative, speak openly, and challenge themselves to grow.

Improve your language skills through co-financed courses and internal speaking clubs.

Final benefits may vary depending on the location.