Business Process Analyst

About the job

Powering the world’s payments ecosystem!

ACI powers the payments ecosystem – globally, and you power ACI. You’ll innovate, collaborate, and grow – in an energetic technology culture with decades of proven success. ACIers – in all roles and levels – are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments.

As a Business Process Analyst in Bogota, Colombia , you will join a diverse, passionate team dedicated to powering the world’s payments ecosystem!

Job Purpose

The Business Process Analyst is responsible for transforming operational data into accessible reporting, meaningful insights, and scalable business solutions for ACI’s Professional Services organization. This role serves as a reporting and analytics specialist for the Professional Services Operations team, partnering with stakeholders to understand reporting and automation requirements and translate them into practical technical solutions.

The Business Process Analyst will play a central role in modernizing the organization’s reporting environment by converting point-in-time Excel and PowerPoint reporting into more dynamic, self-service Power BI dashboards. The role requires strong hands-on Power BI expertise, practical experience using AI tools for reporting and automation, and the analytical judgment to help stakeholders interpret data and make informed decisions.

Key Responsibilities

Reporting, Analytics & Business Insights

Develop, maintain, and continuously improve operational reports, dashboards, and analytical solutions using Power BI.

Convert existing Excel and PowerPoint reporting into scalable, user-friendly, and increasingly self-service Power BI dashboards.

Analyze operational data to identify trends, risks, performance indicators, and opportunities for improvement.

Go beyond presenting data by helping stakeholders understand what the information means and how it can support business decisions.

Define and maintain reporting metrics that provide visibility into business and operational performance.

Validate reporting outputs and support the accuracy, consistency, and reliability of information presented to stakeholders.

Develop and manage a reporting roadmap based on business priorities and stakeholder requirements.

AI-Enabled Reporting & Automation

Apply Microsoft Copilot, Claude, or comparable AI-enabled tools to improve reporting, analysis, documentation, and automation activities.

Identify reporting and operational activities that can be simplified or automated.

Translate automation opportunities into practical solutions that improve efficiency and reduce repetitive manual work.

Use AI responsibly while maintaining appropriate human review, data quality, confidentiality, and governance standards.

Evaluate existing reporting workflows and recommend improvements that increase speed, consistency, usability, and scalability.

Business Requirements & Technical Translation

Partner with stakeholders across Professional Services and Operations to understand reporting, analytics, and automation needs.

Gather, clarify, document, and prioritize business requirements.

Translate business requirements into reporting solutions, technical specifications, dashboards, and automation opportunities.

Develop solutions iteratively by presenting initial outputs, collecting stakeholder feedback, and refining deliverables.

Communicate technical and analytical concepts clearly to both technical and non-technical audiences.

Build effective working relationships across geographically distributed and cross-functional teams.

Data Sources, Systems & Continuous Improvement

Work with data extracted from systems such as Jira, Salesforce, and Oracle to support reporting and analysis.

Become familiar with the organization’s data sources, reporting processes, and operational