Business Retention Representative (RBAR)

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Business Retention Representative (RBAR) based in Brazil.

We are seeking a customer-focused and results-driven Business Retention Representative to help strengthen customer relationships and reduce cancellations in a competitive service environment. In this role, you will engage with existing customers, understand their concerns, and identify tailored solutions that encourage long-term loyalty. You will combine active listening, consultative communication, and problem-solving skills to address service issues, respond to objections, and present relevant retention options. By balancing customer satisfaction with business objectives, you will contribute to improved retention rates and a positive customer experience. This opportunity is well suited to a proactive professional who thrives in a customer-facing environment, enjoys resolving challenges, and is motivated by measurable performance goals. You will play an important role in building trust, protecting customer relationships, and supporting sustainable business growth.