Care Manager (Bilingual)

Care Manager / Patient Engagement Specialist —

Improving the Health and Lives of Our Patients with Every Call

Remote  |   Full-Time   |   Bilingual

The Kind of Person Who Thrives Here

You love your work. Your patients can hear it in the way you show up in every call.

You lead with warmth. You meet each person with respect and compassion.

You listen. Through active listening, you notice the communication behind a reply and ask the next question, even a difficult one.

You build trust and a strong therapeutic alliance. You connect quickly with patients and demonstrate your role as a supportive, knowledgeable guide on their health journey.

You stay steady under pressure. When tension rises, you remain calm and professional.

You manage yourself well. You stay organized, keep a full patient panel on track, and maintain a healthy work-life balance so you bring your best every day.

You adapt quickly. You bring flexibility and a proactive, problem-solving mentality to your work.

You’re a true teammate. You work well on your own, know when to ask for help, and provide support and coaching to your team members when needed. You understand what it means to belong, and how to extend a sense of belonging to others.

You do it right. You take pride in the quality of your work, and it shows in your delivery of care, in your patients’ health outcomes, and in your documentation.

You understand why compliance matters. You know HIPAA inside and out. You protect patient privacy and communicate professionally with patients and teammates alike.

You’re accountable. You own your work. When something goes sideways, you learn from it and come back with a fresh approach.

You know your why. You have a clear sense of purpose and are internally motivated.

You are tech savvy. You have experience with multiple EHRs, database management programs, Teams, and Excel, and you’re able to pick up new technology quickly.

Who We Are

Vigilance Health partners with large healthcare organizations across the country to deliver quality Population Health and Care Management services that move the needle on patient health outcomes. Our care managers work closely and collaboratively with their patients between clinic visits, helping them stay on track with their primary care providers’ treatment and care plans. Our service lines include Chronic Care Management (CCM), Advanced Primary Care Management (APCM), Behavioral Health Integration (BHI), and Remote Patient Monitoring (RPM). We measure success the way our partners do: quality metrics, patient engagement, patient activation, and improved health outcomes that show up in the data.

Our purpose is simple, and we mean it: Change People's Lives — no matter their circumstances.

The Role

The Care Manager is the heart of Vigilance. You'll lead the charge in building meaningful relationships with patients to drive better health outcomes and empower people to take control of their own health. You'll build trust, rapport, and accountability using the principles of Motivational Interviewing and clinical best practices with each patient and with each call.

Above all else, Care Managers are driven by an unyielding passion to make a difference in people's lives. That passion shows up in the work every day — the volume of outreach you put in, the rapport you build, your documentation, and your commitment to the kind of patient engagement, trust, and support that leads to real, long-lasting behavior change.

What You'll Own

Patient Outreach & Engagement

You'll drive a high volume of outbound calls every day — ramping from 5–20 patient connections a day in your first month to 22+ connections by month three — because consistent outreach is what makes everything else possible.

Relationship Building & Rapport

You'll build genuine rapport with your assigned patient panel using Motivational Interviewing techniques, turning first conversations into ongoin