Client Success Executive - National Accounts

We exist for workers and their employers -- who are the backbone of our economy.  That is where Centivo comes in -- our mission is to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills.

Centivo is seeking a Client Success Executive, National Accounts to own and grow our most strategic, high-visibility employer relationships. National accounts represent Centivo’s largest plan sponsors and large enterprise employers with significant employee populations, complex benefit structures, and heightened expectations for executive-level service, data transparency, and proactive partnership.

This role is the primary relationship owner post-implementation, responsible for driving client satisfaction, long-term retention, and strategic account oversight and growth. You will serve as a trusted advisor to senior HR, Benefits, and Finance leaders at large organizations, guiding them through the full lifecycle of their Centivo health plan — from steady-state operations through renewal, performance reviews, and program evolution.

The ideal candidate brings a consultative, executive-ready presence, deep familiarity with self-funded health plan administration, and the ability to orchestrate cross-functional teams to deliver a seamless, white-glove client experience.

Responsibilities Include:

Strategic Relationship Management

• Serve as the primary executive point of contact and trusted advisor for a portfolio of large, national self-funded employer clients, owning the overall health, satisfaction, and growth of each relationship.

• Build and maintain multi-threaded relationships across client organizations — including C-suite, VP-level HR and Benefits leaders, and Finance stakeholders — through proactive, strategic engagement and a deep understanding of each client’s business priorities.

• Engage regularly with brokers, consultants, and benefits advisors aligned to national accounts, serving as a knowledgeable partner who reinforces the value of the Centivo solution at every touchpoint.

• Identify and drive opportunities to expand and deepen each client relationship, including increased enrollment, plan design enhancements, geographic growth, and new program adoption.

• Champion the client’s voice internally, advocating for their priorities across Centivo’s product, clinical, operations, and executive leadership teams.

Executive Account Leadership & Renewals

• Lead the end-to-end renewal strategy for each national account, developing a client-specific approach that demonstrates measurable plan performance, validates savings against benchmarks, and positions Centivo for long-term retention.

• Design and deliver executive-level renewal presentations and business reviews that translate complex data — including claims analytics, cost benchmarking, clinical outcomes, and member engagement metrics — into a compelling, consultative narrative tailored to each client’s goals.

• Proactively identify and mitigate retention risks well in advance of renewal windows, drawing on stakeholder intelligence, utilization trends, and account health signals.

• Act as a strategic consultant to clients evaluating plan design changes, benefit expansions, or program enhancements, providing informed recommendations grounded in Centivo’s data and industry best practices.

• Represent the client success experience in finalist presentations and strategic sales pursuits, providing prospective national account clients with confidence in Centivo’s service model.

Customer Service & Operational Oversight

• Orchestrate a seamless, high-touch service experience for national accounts by coordinating across Centivo’s internal teams and vendor ecosystem to ensure exceptional delivery across all plan components, including member engagement, claims operations, PBM, provider network, and reporting.

• Establish clear operating rhythms, escalation protocols, and communication standards with each client to ensure