Client Success Executive

Working at WGSN

Together, we create tomorrow

A career with WGSN is fast-paced, exciting and full of opportunities to grow and develop. We're a team of consumer and design trend forecasters, content creators, designers, data analysts, advisory consultants and much more, united by a common goal: to create tomorrow. WGSN's trusted consumer and design forecasts power outstanding product design, enabling our customers to create a better future. Our services cover consumer insights, beauty, consumer tech, fashion, interiors, lifestyle, food and drink forecasting, data analytics and expert advisory. If you are an expert in your field, we want to hear from you.

Role overview

The Client Success Executive works with the Account Management team to ensure that our clients understand and use our portfolio of products. Working in partnership with the AM team, the CSE role is to ensure that customers get tangible value from our service. Having a commercial approach in each engagement with our clients, the Client Success Executive should be able to identify upsell opportunities whilst focusing on volume retention at all times.

The team

The Client Success team is the lynchpin between our commercial and content teams. With a commercial mindset we partner with the Account Management team to bring our information to life, sharing the expertise that we have on our content.

We are incredibly passionate about our brand and how impactful it can be to help our clients, meaning we always go the extra mile. As a result, we are an ultra high-achieving team, continually pushing the boundaries of what is expected in our role, which has led us to achieve outstanding results over the last few years - and a few company accolades along the way.