Cloud Account Executive - Slack

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Job Category

Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

Slack has transformed business communication. It's the leading channel-based messaging platform, used by millions to align their teams, unify their systems, and drive their businesses forward. Only Slack offers a secure, enterprise-grade environment that can scale with the largest companies in the world. It is a new layer of the business technology stack where people can work together more effectively, connect all their other software tools and services, and find the information they need to do their best work. Slack is where work happens.

What You'll Actually Be Doing

You will own the full sales cycle from lead to close

Establish lasting relationships with senior executives and decision-makers

You will foster new relationships for Slack through outbound efforts

Help educate customers on the value of Slack throughout the adoption cycle

You navigate key decision makers to build Slack awareness within organizations

Identify customer needs and collaborate with Slack teammates to ensure customer success with special emphasis on signup, upgrade, and expansion

You will initiate, negotiate and close new and expansion contracts with customers

You will communicate and organize/escalate issues appropriately including billing, legal, security, onboarding, and technical inquiries

You will collaborate and work with different members of the Accounts team (Technical Account Managers, Customer Success Managers, Leadership, etc.) to build strategic adoption plans for customers

You will prepare and educate customers on new features and releases

You will monitor and identify adoption and utilization trends

Provide recommendations based on customer's business needs and usage patterns

You will conduct periodic customer health-checks with an emphasis on customer happiness

You will serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product

Partnering with internal resources in order to drive additional value and expertise

Educating customers on the value of our products in a consultative way

Generating pipeline that leads to closed revenue and quota attainment

Selling on value and return on investment vs. technical functionality

Building credibility and trust while influencing buying decisions

Uncovering business initiatives and pain points to map back our solutions across multiple lines of business

Creating demand by uncovering business problems and matching them to our solution

Having a deep understanding of the way businesses operate, and the priorities that drive decisions from the C-level

You're Our Person If...

5-8+ years of Enterprise Account Executive experience

Relevant sales experience, preferably in a SaaS organization

Experience managing a pipeline and closing large contracts

Excellent communication skills both with customers and within an organization

Shown negotiation and closing skills

Consistent track record of navigating within large and mid-market organizations

Ability to develop senior level relationships quickly and effectively

Experience presenting to senior