Contact Center Executive

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Contact Center Executive based in Brazil.

This role is an opportunity to support clients and suppliers within a fast-paced, international travel environment.

You will handle customer inquiries, manage bookings, and coordinate with suppliers to help deliver smooth travel experiences.

The position combines customer service, communication, problem-solving, and operational accuracy across multiple channels.

You will interact with tour operators, travel agencies, and end customers while following established procedures and service standards.

Attention to detail and clear communication will be essential when managing reservations, amendments, special requests, and cancellations.

You will work with defined SLAs and KPIs while adapting to changing call volumes and operational priorities.

The role offers exposure to a multicultural environment and opportunities to build experience in global travel operations.