Customer Succes Manager - SMB

We are looking for a Customer Success Manager (SMB).

Own the end-to-end customer journey for a portfolio of different accounts.

Build and maintain relationships with key stakeholders, including senior decision makers.

Drive structured governance: cadence, agendas, follow-ups, escalation paths, and accountability.

Identify expansion opportunities and partner with revenue leaders to execute land-and-expand motions.

Detect and mitigate risk early through health indicators, adoption signals, and stakeholder engagement.

Requirements

Strong commercial acumen, with a clear understanding of renewals, contract value, and expansion strategy — comfortable connecting customer outcomes to revenue impact.

Demonstrated executive presence, able to lead structured, outcome-driven conversations with senior stakeholders and challenge constructively when needed.

Analytical and data-driven mindset, capable of interpreting product usage signals and translating them into actionable account strategies and ROI narratives.

High operational discipline, with structured governance, rigorous documentation, and consistent CRM hygiene that drives renewal predictability.

Proven ability to multi-thread relationships and proactively mitigate risk well ahead of renewal cycles.

Comfortable operating in evolving environments, able to create clarity, structure, and forward momentum with minimal supervision.