Data Analyst – French/English Proficiency Required

Peek is the operating system powering the experiences industry - from museums and attractions to tours and activities. With over $7B in bookings, Peek’s AI-powered platform has helped thousands of merchants to increase revenues, save time, and deliver seamless guest experiences. Customers include MoMA, Whitney Museum, Seattle Aquarium, Bryant Park & Looping Group. The company has raised over $150 million from institutional investors Westcap, Goldman Sachs, and SpringCoast Partners. Learn more at www.peek.com http://www.peek.com.

As a remote-first company recognized by Forbes as one of America's Best Startup Employers and by Built In as a 2025 and 2026 Best Place to Work, we are a global team of "Peeksters" who "Obsess Over Our Customers," "Accomplish Big Things," "Collaborate With Purpose," and "Get Better Every Day.

ABOUT THE ROLE

Peek is looking for a curious, product-minded, and data-driven Data Analyst – Analytics, AI, and Customer Insights to help turn data into meaningful insights, reporting, and business improvements.

In this role, you’ll work across business intelligence, product analytics, partner-facing analytics, and AI-enabled workflows. You’ll support internal teams across Product, Operations, Marketing, Finance, Customer Success, and Leadership, while also helping deliver insights directly to Peek’s business customers.

This is a role for someone who is comfortable working with data, communicating clearly, and translating complex analysis into practical recommendations. Because this role may involve working directly with English and French speaking customers, the ideal candidate must be fully fluent in both French and English and comfortable participating in client-facing conversations, presentations, and follow-ups.

You do not need to be a machine learning engineer or train models from scratch. You should, however, be comfortable using modern AI tools thoughtfully, evaluating their output, and helping turn promising AI use cases into practical analytics workflows.

WHAT YOU’LL DO

BUSINESS INTELLIGENCE, REPORTING, AND INSIGHTS

• Design, build, and maintain dashboards, reporting, and analytic tools using BI platforms such as Looker, Sigma, Tableau, Power BI, or similar tools.

• Partner with Product, Operations, Marketing, Finance, Customer Success, and Leadership to deliver insights that support business decisions.

• Analyze customer and user behavior across key product flows, including activation, conversion, engagement, retention, churn, and feature adoption.

• Identify product opportunities, funnel drop-offs, friction points, and performance trends using appropriate analytical techniques.

• Contribute to metric definition and performance tracking for new features, enhancements, partner initiatives, and business priorities.

• Automate recurring reporting and data workflows using SQL, dbt, and lightweight scripting such as Python, R, Google Apps Script, or similar tools.

• Support data quality, consistency, and reliability across reporting pipelines, data marts, and dashboards.

• Translate complex data into clear, actionable insights that improve customer experience, product decisions, and business outcomes.

PRODUCT AND PARTNER-FACING ANALYTICS

• Deliver custom data solutions and insights to Peek’s business customers, including French-speaking customers where needed.

• Present findings, recommendations, and performance trends to internal stakeholders and external customers in both French and English.

• Support customer-facing analytics conversations by explaining data clearly, answering follow-up questions, and helping partners understand opportunities.

• Work closely with Customer Success, Product, Marketing, and Finance teams to enhance the revenue capabilities of Peek’s SaaS booking platform.

• Collaborate with data and software engineering teams to support the growth, accuracy, and reliability of Peek’s data warehouse, data models, and data marts.

• Assist in preparing and d