Data Scientist, Trust and Safety Analytics

Company Description

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy employee, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

We believe exceptional companies are built by exceptional teams, and we're intentional about it. That means hiring great people, setting them up for success from day one, and giving them real reasons to grow their careers here. We invest in development that goes beyond promotions, and we foster the trust and relationships that help people do their best work together.

What’s the role?

We are looking for a Data Scientist in Trust and Safety Analytics focused in Detection and Enforcement identifying and mitigating potential risks on the platform. If you are passionate about recognizing patterns, generating insights, and moving toward solutions for risk prevention, this is a great opportunity for you.

As a Data Scientist in Trust and Safety, you will proactively identify marketplace risks and help remediate them by optimizing our controls program. If you find joy in a fast-paced environment, learn quickly, possess analytics experience, and have deep Trust & Safety domain knowledge, this could be the perfect match!

This is a full-time position reporting to the Manager, Trust and Safety Analytics.

What’s this team like at Etsy?

The Trust & Safety Analytics team partners closely with leads across Trust & Safety and Product & Engineering to craft policy, ensure business goals are met or exceeded, and manage the rapidly changing environment of platform risks.

More broadly, the Analytics team at Etsy helps drive the success of our partners by providing meaningful insights, industry-leading measurement techniques, and access to the metrics, data, and tools needed for decision-making and optimization. We partner with our peers through all stages of development: identifying initial opportunities, analyzing the impact of our efforts, and highlighting improvement areas. Ultimately, the team’s work strengthens Etsy and helps continuously improve the Etsy experience.

What does the day-to-day look like?

You will assess, define, and measure the success of controls and detections in partnership with Operations teams.

You will design new controls in response to emerging risks, partnering with partner teams to develop and/or launch new controls.

You will find opportunities for automation and control/signal improvement.

You will conduct investigative analysis to identify new abuse trends.

You will maintain and refine processes to review, validate, and provide estimated precision rates for proposed controls and machine learning models, collaborating with Operations, Product Engineering, and Trust & Safety

You will collaborate with leadership, program management, and Product Engineering around control-tuning needs based on emerging trends

Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are:

Experience in Analytics or Data Science within e-commerce or an internet-based business, including 2+ years in Trust & Safety, risk prevention, or a related field

Strong analytical skills, including experience working with large datasets to inform business decisions

Advanced SQL and Python skills, along with knowledge of key statistical metrics such as precision, recall, and false-positive rates

Ability to work independently, adapt to emerging platform risks, and make sound decisions in ambiguous, fast-paced environments

Compensation & Benefits

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