Delivery Director - OP01904-00

New opportunities in Latin America!

🟢 Dev.Pro is a US-based software development company helping tech companies build their products and grow their business. We’re remote-first, and we work with independent contractors in over 55 countries, so you’d be collaborating in a multicultural environment on some really interesting projects.

We invite a strategic, results-driven, and people-focused Delivery Director with deep expertise in delivery and project management to join our team. You’ll lead Dev.Pro’s delivery operations, ensure exceptional service, and support business growth across several major client accounts in industries such as FinTech, Retail, and Hospitality. You’ll also shape and optimize delivery processes to drive efficiency and quality, while fostering a strong culture and high engagement within your teams.

🟩 What's in it for you:

Drive delivery excellence for Dev.Pro’s major accounts, leading distributed teams to deliver high-quality solutions

Work closely with clients in FinTech, Retail, and Hospitality, gaining expertise in complex, innovative projects and industry best practices

Develop and enhance your leadership, delivery management, client engagement, operational strategy, and technical skills

✅ Is that you?

10+ years of project and program management in software product or IT (application management)

Experience managing 100-150+ people and $10–15M annual budgets across teams and projects

Leadership, change advocacy, and effective communication, including executive interaction skills

Experience hiring, developing, and retaining technical and managerial talent

Strategic thinking, decision-making, and accountability

7+ years managing outsourced engineering or IT service delivery to external clients

Advanced knowledge of SDLC and project management

Operational management of delivery services to achieve CSAT and profitability targets

Knowledge of delivery metrics (profitability, utilization, customer satisfaction, quality)

Process design and optimization with experience building systems from scratch

Pre-sales participation and strategic stakeholder engagement

Experience supporting upselling to new and existing accounts through proactive proposals

Financial management and strategic planning skills

Creativity, initiative, and problem-solving with a structured approach to operations and delivery

Desirable:

Experience in Retail, Hospitality, or FinTech

Certifications such as PMP, SAFe, or ITIL

Working knowledge of cloud computing, data management, and full-stack engineering

Software engineering background with practical development experience

Experience in software product companies (ISVs), managing large enterprise accounts and distributed, multinational teams

Talent development experience, including mentoring managers and building mature teams

🧩 Key responsibilities and your contribution

In this role, you’ll drive operational excellence across delivery teams while ensuring client satisfaction and supporting account growth.

Lead delivery for major client accounts, ensuring high-quality, timely solutions

Align with clients on project and program outcomes, monitor satisfaction, and manage escalations

Propose innovative improvements to processes, tools, technology, and suggest new business/project ideas to clients

Maintain relationships with senior client stakeholders and identify opportunities within existing accounts

Participate in revenue and margin planning; organize workload planning and optimal resource utilization

Align delivery costs with revenue plans to achieve margin targets

Collaborate with CTO and Marketing to develop and promote new technical capabilities and service offerings

Support Sales with presentations, proposals, pricing, and contract negotiations

Launch new accounts, coordinating staffing and aligning processes with client expectations

Represent the company at client meetings, networking, and industry events

Ensure managers address peopl