Design Director

WHO WE ARE

Welcome to TELUS Digital https://www.telusdigital.com/— where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS https://www.telus.com/en/, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

LOCATION AND FLEXIBILITY

This is a hybrid role. This model requires the ability to work in a hybrid mode from one of our offices in São Paulo (2 times/ week or 8 days/ month) or Porto Alegre (3 times/ week or 12 days/ month). Our office culture is designed to foster in-person innovation, collaboration, and connection with team members local and visiting from other global offices.

THE OPPORTUNITY

As a Design Director, you'll lead a team of approximately 8 designers within our design practice of approximately 90 designers. This is a unique opportunity to lead and directly influence creative direction without becoming removed from the design work itself. You'll work on projects involving emerging technology, including AI and agentic pipelines, and multimodal experience design. You'll design and build with AI tools as part of your regular work, and you'll be responsible for leading the adoption of those practices across your team.

We understand our responsibility to create a diverse, equitable, and inclusive place within the tech industry, while pushing to make our industry more representative. Because of this responsibility, we need candidates who value diversity and inclusion through their work, team collaboration, mentorship experience, and thought leadership. In your cover letter, tell us how you have supported diversity, equity, and inclusion in your work, such as through team practices, mentorship, or design decisions. We welcome applications from people of all backgrounds, and we particularly encourage women, Black and Indigenous people, LGBTQIA+ people, and people with disabilities to apply.

RESPONSIBILITIES

• Set project direction from initial concept through prototyping, including hands-on development of coded prototypes using AI tools.

• Provide meaningful guidance on everything from client communication to detailed design execution

• Help designers push out of their comfort zone to create the best work of their careers

• Connect design decisions to the client's business outcomes, and identify opportunities to expand the work beyond the current scope

• Collaborate and build relationships with cross-disciplinary teams such as product, engineering, content, and project management to orchestrate a smooth project experience for our clients and teams

• Define conceptual and visual direction for well-known brands

• Validate your design decisions through user feedback, quantitative insights, and evolving best practices

• Build relationships with clients and navigate your team through challenges that may interfere with executing the best product possible

• Present design work to clients throughout all phases of the process, including executive reviews and new business pitches

• Be accountable for the quality of all client-facing work produced by your team

• Identify account risks early and propose plans to address them

• Contribute to th