Director of Fraud Strategy

WHO WE ARE

Imprint helps the world's best brands grow the lifetime value of their customers. We started with co-branded credit cards and rebuilt them to be smarter, more rewarding, and brand-first. We partner with companies like Crate & Barrel, Rakuten, Booking.com http://Booking.com, H-E-B, Fetch, and Shell to launch modern credit programs that deepen loyalty, unlock savings, and drive growth. But the card is just the beginning. We combine advanced payments infrastructure, intelligent underwriting, and deep customer data to create delightful and personalized experiences for members as well as efficient and profitable relationships for our brand partners. Our robust technology and world-class operations allow us and our brand partners to offer powerful financial products without becoming a bank.

In the U.S., co-branded cards alone account for over $300 billion in annual spend, and most still run on decades-old legacy bank systems. Imprint is the modern alternative: flexible, embeddable, and built for how people actually pay today. Backed by Kleiner Perkins, Thrive Capital, Ribbit, and Khosla Ventures, we're building a world-class team to redefine how people pay and how brands grow. If you want to move fast, solve hard problems, and own real outcomes, we want to meet you.

As Director of Fraud Strategy, you will own Imprint's fraud prevention outcomes across new account fraud, first-party fraud, and transaction fraud. This is a senior leadership role with direct accountability for fraud losses, team performance, and the strategic direction of fraud controls at Imprint.

You will serve as the default fraud expert at Imprint — the internal thought partner for the fraud team and the authoritative voice on fraud strategy across the broader organization. This role blends deep technical fluency with cross-functional leadership, requiring someone who can operate at the rule level when needed and influence at the executive level consistently.

What Success Looks Like in the First 90 Days

• Full command of Imprint's new account and transaction fraud controls, with the ability to research individual rules and field ad hoc questions or escalations independently

• Demonstrated ability to update fraud rules — used as a proxy for sufficient operational context

• A clear, evidence-backed point of view on the primary blockers to delivery speed (e.g., org structure, tooling, capacity, empowerment, or budget)

• Substantive feedback delivered on the current fraud strategy vision for the next 6–9 months

• Established as a trusted fraud authority across the fraud team and key cross-functional partners

Responsibilities

• Own fraud loss outcomes across new account fraud, first-party fraud, and transaction fraud, with full accountability for team performance and strategic direction

• Lead, develop, and grow a team of three direct reports — fraud leads across new account, first-party, and transaction fraud domains

• Serve as the internal expert and thought partner for fraud strategy, both within the fraud team and across the broader organization

• Define and evolve Imprint's fraud controls framework, balancing speed of delivery with operational complexity

• Partner closely with modeling, engineering, and senior leadership to align on fraud priorities and resource trade-offs

• Champion the most valuable fraud initiatives through clear storytelling and internal advocacy

• Navigate fast-paced, cross-functional communication with clarity and precision

• Act as an operational backstop in high-severity fraud scenarios, with the depth to engage directly when needed

• Surface and communicate fraud risk, strategy, and performance to executive stakeholders in a compelling, accessible way

Qualifications

Required

• Demonstrated track record of owning fraud loss outcomes as a non-individual contributor across a major product area — minimum 3 years in a people leadership role with direct P&L or loss accountability

• Deep experti