Fleet Operations Regional Manager - Eastern Region

JOIN THE TEAM BRINGING ADVANCED AUTONOMY TO THE BUILT WORLD

At Bedrock, we're moving AI out of the lab and into the real world. Our team includes veterans who helped launch Waymo, scaled Segment to a $3.2B acquisition, and grew Uber Freight to $5B in revenue. Today, we're deploying autonomous systems on heavy construction equipment across the country, improving safety on job sites and accelerating schedules on critical infrastructure projects.

We're not here debating the future of AI. We're deploying it in the real world. In just two years, we've raised $350M and achieved the first fully autonomous excavator deployments in construction.

This is where algorithms meet steel-toed boots. You'll work alongside construction veterans and world-class engineers to solve physical-world problems that simulations can't touch. If you're ready to do meaningful work on hard problems, we'd love to have you join us.

The Fleet Operations Regional Manager Eastern Region is a senior field leadership role responsible for the performance, reliability, and operational excellence of Bedrock Robotics' deployed robot fleet across a multi-state territory centered in Atlanta, GA. You will build, lead, and develop a geographically distributed team of Fleet Technicians, drive key reliability metrics (Uptime, MTTR, MTBF), and serve as the primary operational owner between Bedrock and its Eastern Region Partner customers.

This role demands a rare combination of hands-on technical depth in electromechanical systems and proven people-leadership experience managing field technicians across multiple locations. You thrive in ambiguous, fast-moving environments, hold your team to a high standard, and are passionate about keeping complex machines running in the field.

KEY RESPONSIBILITIES

Team Leadership & Development

• Directly manage a distributed team of Fleet Technicians (typically 8–15 technicians) across the Eastern Region, spanning 10+ states.

• Recruit, onboard, and develop technician talent; conduct regular 1:1s, performance reviews, and career development conversations.

• Build and maintain technician scheduling, on-call rotations, and deployment coverage to ensure regional fleet SLA commitments are met.

• Foster a high-accountability team culture grounded in safety, operational rigor, and continuous improvement.

• Identify training gaps and coordinate with the Training team to upskill technicians on new robot platforms, tools, and procedures.

Fleet Operations & Reliability

• Own regional fleet Uptime, MTTR, MTBF, and first-time-fix-rate metrics; report performance to Head of Data & Fleet Operations on a weekly cadence.

• Serve as the regional escalation point for complex or unresolved field issues; deploy personally or dispatch senior technicians as needed.

• Conduct root cause analysis (RCA) on recurring failures and partner with Engineering to drive systemic fixes into future builds.

• Manage the regional parts inventory and tooling supply chain, ensuring technicians have what they need to resolve issues within SLA windows.

• Lead regional response to fleet-wide safety events or field stops, coordinating with Safety, Engineering, and Customer Success teams.

• Maintain strict compliance with all federal, state, and local regulations governing field service operations (DOT, OSHA, site-specific HSE).

Customer & Stakeholder Management

• Serve as the senior Bedrock field representative for customer relationships across the Eastern Region; attend QBRs and site reviews as needed.

• Proactively communicate fleet status, planned maintenance windows, and incident updates to Customer Success and directly to managers.

• Ensure regional operations meet contractual SLAs and customer uptime commitments; escalate risks to Head of DFO ahead of breaches.

• Collaborate with Account Management and Sales on expansion planning when customers deploy additional robots in the region.

• Be prepared to go into the field to support your te