Forward Deployed AI Engineer

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.

Our client operates a large verified healthcare professional community spanning approximately 150 countries and provides real-time research and data products for pharmaceutical, biotech, and medical device clients.

ROLE OVERVIEW

The Forward Deployed AI Engineer, Delivery and Operations will embed directly with Delivery and Operations teams to redesign the survey lifecycle around AI agents, from translating client requirements into completed surveys to fielding surveys to the appropriate healthcare professionals and engaging external vendors when additional responses are required.

This is a hands-on engineering role responsible for understanding existing workflows and then designing, building, testing, deploying, and improving agent-first solutions alongside Delivery, Operations, and Engineering.

LOCATION

Fully Remote | 9:00 AM - 5:00 PM EST

KEY RESPONSIBILITIES

WORKFLOW DISCOVERY & AGENT-FIRST DESIGN

• Embed with Delivery and Operations to map the survey lifecycle from end to end, including tools, handoffs, exceptions, approvals, and bottlenecks.

• Establish measurable baselines for existing workflows before implementing automation.

• Redesign workflows around AI agents rather than adding AI to existing processes.

• Identify and prioritize additional AI opportunities across Delivery.

AI AGENT & WORKFLOW DEVELOPMENT

• Design and build AI-powered workflows using document extraction, structured outputs, workflow routing, and agentic task execution.

• Develop integrations through APIs, webhooks, and automation tools.

• Build evaluations and monitoring for AI-powered workflows and non-deterministic systems.

• Design production workflows with human-in-the-loop controls, including approval checkpoints, review queues, guardrails, audit trails, and exception handling.

• Document systems, workflow logic, prompts, and operating procedures.

VENDOR ENGAGEMENT AUTOMATION

• Build an AI agent that identifies when external vendor support is required based on internal feasibility or response volume.

• Automate approved vendor outreach and follow-up workflows.

• Organize vendor responses and support negotiation within agreed rate cards.

• Support survey-link testing as part of the vendor engagement process.

• Incorporate historical bid and pricing data into the workflow.

• Escalate decisions requiring human approval.

• Improve the speed of vendor engagement and quote turnaround.

SURVEY CREATION & TRANSLATION

• Build workflows that extract and structure survey requirements from source documents.

• Draft surveys within internal tooling based on extracted requirements.

• Identify unclear requirements and route them to appropriate reviewers.

• Improve AI-assisted translation workflows.

• Support selective re-translation of modified survey questions.

• Implement quality checks and human review steps.

• Build on or replace existing internal tools while maintaining required data-handling and security standards.

FIELDING & AUDIENCE TARGETING

• Improve workflows for reaching healthcare professionals based on specialty, country, screening criteria, exclusions, and participation history.

• Monitor survey responses and identify surveys at risk of missing required volume or timelines.

• Recommend appropriate next actions based on fielding performance.

• Support fielding activity managed through Salesforce.

• Improve how incentives are set to drive timely responses.

• Work alongside the existing AI screener-matching tool rather than rebuilding it.

SYSTEMS INTEGRATION & COLLABORATION

• Connect AI workflows with homegrown survey platforms and Salesforce.

• Work with internal engineers on deeper platform changes when required.

• Co