Head of People

As the Head of People, you will be the go-to people partner for a small, fast-growing, fully remote coaching and consulting business, owning the people function end to end from hiring and onboarding through culture and leadership development. You will report directly to the COO and bring a warm, solutions-oriented approach that helps the business grow while keeping the team supported, aligned, and engaged. This is a hands-on role for someone who enjoys building people systems from the ground up in a startup environment.

Responsibilities:

Manage the hiring pipeline for open roles, making the initial cut on high-volume applications and coordinating candidates through interviews with multiple internal stakeholders

Own salary negotiations with incoming hires and run smooth, full-cycle onboarding, including clear and accurate contracts

Manage a mixed workforce of employees and contractors, both in the US and internationally, and research the tax and legal requirements when hiring in a new US state or country

Lead leadership and professional development initiatives that help coaches and consultants keep growing in their roles

Lead capacity planning across the organization, forecasting hiring needs and confirming budget alignment before roles open

Own performance planning across the organization, setting clear KPIs and goals that align each team with company priorities, and run regular performance reviews

Mediate and resolve conflicts between team members and managers, finding fair solutions that keep working relationships strong

Serve as a trusted, approachable resource for the team, helping people work through workplace challenges with a coaching mindset

Identify gaps as the company grows and proactively recommend and lead new people initiatives

Support leadership with day-to-day HR needs while keeping a warm, relationship-first culture in a fully remote team

Requirements

10+ years of experience in HR or People Operations

Strong verbal and written English. C1 equivalent

Experience working with US-based companies, including owning HR for a company, business unit, or team

Hands-on experience negotiating compensation and managing full-cycle onboarding

Working knowledge of employee vs. contractor classification, including international hires and multi-state US employment considerations

Experience with Gusto

Experience building people processes such as performance reviews, onboarding programs, or learning and development initiatives

A warm, people-first communication style, with the ability to act as a coach and advocate rather than a compliance enforcer

Comfortable with Microsoft Office and Google Workspace

Strong conflict resolution skills, including mediating issues between employees and managers

Experience with capacity or workforce planning across an organization

Experience designing performance management frameworks, including setting KPIs and goals across teams

Preferred Qualifications

Experience in a small business or startup that grew from roughly 8 to 40 or 50 employees

Experience with Asana and Airtable

Experience supporting coaching, consulting, or other client services teams

Familiarity with using AI tools to build presentations and streamline people processes

Benefits

Compensation: $4,000 to $4,500 USD per month, depending on experience

Schedule: Full-time, EST business hours

Location: Fully remote from Latin America or the Caribbean

**We only accept CVs submitted in English**