HR Project Delivery Manager

About Us

Our leading SaaS-based Global Employment Platform™ enables clients to expand into over 180 countries quickly and efficiently, without the complexities of establishing local entities. At G-P, we’re dedicated to breaking down barriers to global business and creating opportunities for everyone, everywhere.

Our diverse, remote-first teams are essential to our success. We empower our Dream Team members with flexibility and resources, fostering an environment where innovation thrives and every contribution is valued and celebrated.

The work you do here will positively impact lives around the world. We stand by our promise: Opportunity Made Possible. In addition to competitive compensation and benefits, we invite you to join us in expanding your skills and helping to reshape the future of work.

At G-P, we assist organizations in building exceptional global teams in days, not months—streamlining the hiring, onboarding, and management process to unlock growth potential for all.

About the role:

As our customer base evolves to serve large global enterprises, we are shifting from fragmented, regional ops handoffs to a dedicated, high-touch delivery model.

The Forward Deployed Operations Manager (FD-OM) acts as the single operational point of contact for our enterprise clients and internal Customer Success teams. In this role, you will lead complex, multi-country onboarding implementations end-to-end. You will sit at the intersection of enterprise project management, global employment compliance, customer activation, and operational delivery—ensuring seamless global expansions and long-term customer satisfaction.

What you will do:

Enterprise Implementation & Project Management

End-to-End Onboarding: Own and project manage end-to-end, multi-country EOR onboarding programs from HR Operations’ perspective for enterprise clients, managing timelines, risk registers, and critical path milestones.

Single Point of Contact: Serve as the primary operational partner for enterprise Customer POCs, ensuring a coordinated and unified HR operations service delivery experience during project implementation,.

Internal Alignment: Coordinate within internal HR Ops regional teams in close partnership with Customer Success, Sales teams to align resources and streamline program execution

Global Compliance & Operational Delivery

Compliance Oversight: Navigate complex international labor laws, visa/immigration requirements, benefits administration, and localized employment contract - acting as a consultant to our Customers to deliver on value across multiple workstreams and tailor our offering to Customer’s needs

Local Ops Integration: Translate complex in-country operational nuances into clear action plans for the customer while maintaining strict adherence to local regulations.

Risk Mitigation: Proactively identify and resolve operational blockers, regulatory risks, and payroll setup delays across multiple jurisdictions.

Customer Relationship & Activation

Customer Success Partnership: Partner closely with assigned Customer Success Managers (CSMs) to bridge operational delivery with long-term strategic account growth.

Adoption & Happiness: Drive client activation and platform adoption, ensuring a white-glove onboarding experience for both enterprise admins and international employees.

Escalations & Problem-Solving: Act as the direct escalation point for complex operational inquiries, resolving issues with high speed and precision.

Operational Scaling & Process Improvement

Playbook Development: Document and refine implementation playbooks, scalable workflows, and enterprise delivery standards to continuously decrease time-to-first-payroll.

Voice of Customer: Partner with Product and Engineering teams to feed enterprise client requirements back into the platform roadmap.

What we’re looking for:

Minimum requirements

Relevant Experience: 4+ years in Enterprise Implementation, C