HubSpot Operations Manager (LATAM – Remote)

This is a remote position located in Latin America. It will be a long-term contract. Resumes must be submitted in English. Any resumes submitted in other languages will not be considered.

Role Overview

We are seeking a highly reliable and proactive HubSpot Operations Manager based in LATAM to own the day-to-day health, performance, and optimization of our HubSpot ecosystem. This role is critical to ensuring our CRM runs seamlessly across sales and marketing—supporting a fast-moving U.S.-based team through both real-time collaboration and strong async execution.

This is not just a support role—you will act as the system owner , responsible for maintaining quality, solving issues quickly, and continuously improving how HubSpot drives the business.

Key Responsibilities

HubSpot Ownership & System Health

Own the ongoing management, QA, and optimization of HubSpot across pipelines, workflows, and data

Conduct proactive audits to ensure workflows, sequences, and automations are functioning correctly

Maintain high standards for data cleanliness, structure, and consistency

Identify issues before they impact the business and resolve them quickly

Inbound Support & Team Enablement

Act as the first line of support for HubSpot-related requests from U.S.-based teams

Respond quickly and clearly to inbound questions (same-day turnaround expected during overlap hours)

Troubleshoot issues across workflows, sequences, deal stages, and integrations

Document solutions and help educate teams to prevent repeat issues

Workflow & Automation Execution

QA, optimize, and maintain all existing workflows and sequences

Build and launch new workflows and automation to support evolving initiatives

Ensure automation logic is scalable, efficient, and aligned to business goals

Analytics & Performance Monitoring

Monitor performance of sequences, workflows, and sales activities

Identify gaps or inefficiencies and proactively recommend improvements

Build and maintain dashboards to support pipeline visibility and performance tracking

Cross-Functional Execution (Async + Real-Time)

Translate business requirements into HubSpot builds with minimal oversight

Work effectively across async communication (Slack, docs) and live collaboration

Provide clear updates on progress, blockers, and completed work

Integrations & System Reliability

Maintain and QA integrations with tools like Dialpad, Magento, and other systems

Troubleshoot sync issues and ensure data flows correctly across platforms

Stay current on HubSpot updates and recommend improvements

Qualifications

3–6+ years of hands-on HubSpot experience (Sales Hub required)

Proven experience working remotely with U.S.-based teams

Strong English communication skills (written and verbal)

Demonstrated ability to work independently and proactively in an async environment

Deep understanding of workflows, automation logic, CRM data structure, and reporting

Strong troubleshooting and problem-solving skills

High attention to detail and commitment to data accuracy

Experience supporting sales teams and pipeline management preferred

Success Metrics

Fast, reliable response times to inbound requests

Reduction in workflow errors and system issues

Improved data cleanliness and CRM accuracy

Increased efficiency and performance of automation and sequences

Strong adoption and satisfaction from internal teams

What We’re Looking For

Highly responsive and dependable during U.S. working hours overlap

Self-starter who does not require step-by-step direction

Clear communicator who keeps stakeholders informed without being asked

Process-minded operator who can both fix and improve systems

Comfortable working in a fast-paced, evolving environment with shifting priorities