Implementation Engineer - Technology Industry

ABOUT TRUELOGIC

At Truelogic we are a leading provider of nearshore staff augmentation services headquartered in New York. For over two decades, we’ve been delivering top-tier technology solutions to companies of all sizes, from innovative startups to industry leaders, helping them achieve their digital transformation goals.

Our team of 600+ highly skilled tech professionals, based in Latin America, drives digital disruption by partnering with U.S. companies on their most impactful projects. Whether collaborating with Fortune 500 giants or scaling startups, we deliver results that make a difference.

By applying for this position, you’re taking the first step in joining a dynamic team that values your expertise and aspirations. We aim to align your skills with opportunities that foster exceptional career growth and success while contributing to transformative projects that shape the future.

OUR CLIENT

A global technology and creative network that combines engineering and creative expertise to help leading brands transform their digital experiences, customer journeys, and technology ecosystems. The organization partners with major enterprise companies across industries and delivers technology, data, and creative solutions at global scale.

JOB SUMMARY

We are looking for an Implementation Engineer to own technical implementation workstreams from initial scoping through go-live. In this role, you will build and configure integrations between an AI-powered platform and the tools and systems used by agencies and enterprise customers, working across APIs, data systems, cloud technologies, and evolving AI workflows.

The ideal candidate is a technically strong problem-solver who can work independently on complex implementations, communicate effectively with both technical and non-technical stakeholders, and operate comfortably in ambiguous, fast-changing environments. You will also leverage AI-enabled development tools and agent-driven workflows to accelerate implementation, automation, debugging, and operational tasks while ensuring solutions remain secure, scalable, maintainable, and aligned with the broader architecture.

RESPONSIBILITIES

• Own implementation workstreams end-to-end, from technical scoping and planning through configuration, testing, and go-live.

• Build and configure integrations between the platform and tools used by agencies and customers, including Figma, Slack, Microsoft Teams, Adobe, and performance dashboards.

• Evaluate integration approaches, data mappings, configuration requirements, and technical trade-offs, providing well-reasoned recommendations.

• Collaborate closely with Product, Engineering, and agency stakeholders throughout implementation and rollout activities.

• Identify and proactively communicate technical risks, blockers, dependencies, and trade-offs.

• Understand customer and agency data environments, workflows, and pain points to help design tailored onboarding and implementation solutions.

• Support the development of repeatable implementation playbooks, technical documentation, training materials, and onboarding processes.

• Help onboard and informally mentor junior implementation engineers.

• Leverage AI-enabled development tools and workflows for engineering, automation, debugging, and operational tasks.

• Orchestrate multi-step AI and agent-driven workflows, selecting appropriate models, tools, and execution patterns for different use cases.

• Review and harden AI-assisted outputs to ensure security, scalability, maintainability, reliability, and architectural fit.

• Support prompts, evaluation frameworks, documentation, and operational context systems that improve engineering velocity and reliability.

• Contribute to automated evaluation and feedback loops for AI-enabled systems and workflows.

• Stay current with evolving platform capabilities, APIs, integration patterns, and AI tooling to continuously improve implementation practices.

QUALIFICATIONS