Inbound Sales & Customer Service Representative - (Home Services)

Inbound Sales & Customer Service Representative (Home Services) – Remote

Inbound Sales | Customer Service | Appointment Setting | Call Center | CRM

Position Type: Full-Time, Remote

Working Hours: U.S. Business Hours (Evenings + Weekend Rotation Required)

About the Role

At Pavago, we’re hiring on behalf of one of our clients for an Inbound Sales & Customer Service Representative to manage high-volume inbound calls, assist customers with home service needs, and convert conversations into booked service appointments and membership enrollments.

This is more than a customer support role. You’ll be responsible for turning inbound inquiries into revenue by providing exceptional service, recommending the right solutions, and confidently guiding customers toward scheduling appointments and joining the company’s membership program.

You’ll work closely with dispatch, operations, and customer service teams to ensure every customer receives a seamless experience from their first call through appointment scheduling.

If you’re confident on the phone, naturally persuasive, and enjoy helping customers while achieving measurable sales goals, this role is built for you.

What You’ll Own

Inbound Sales & Customer Support

Handle high-volume inbound calls professionally and efficiently.

Understand customer needs and recommend the most appropriate services.

Build trust quickly through friendly, consultative conversations.

Guide customers toward booking service appointments using structured call flows.

Deliver exceptional customer service while achieving sales objectives.

Appointment Scheduling & Membership Sales

Schedule service appointments accurately and efficiently.

Introduce and explain the company’s membership program (Pipeline Club).

Identify opportunities to upsell additional services and maintenance plans.

Balance customer satisfaction with sales performance on every interaction.

Ensure scheduling details are accurate and complete.

CRM & Customer Data Management

Accurately log customer interactions, appointments, and notes in CRM systems.

Maintain complete and up-to-date customer records.

Follow company workflows, SOPs, and quality standards.

Ensure documentation remains accurate and audit-ready.

Customer Experience & Issue Resolution

Handle objections professionally and confidently.

De-escalate challenging customer situations with empathy and professionalism.

Follow up on customer requests when required.

Deliver a consistently positive customer experience that builds trust and loyalty.

Team Collaboration

Coordinate closely with dispatch and operations teams.

Communicate scheduling updates and customer information accurately.

Share customer feedback to improve scripts, processes, and service delivery.

Contribute to a collaborative, high-performing remote team environment.

Requirements

Must-Have Qualifications

Experience

1–2+ years of experience in:

Inbound Sales

Customer Service

Call Center Operations

Appointment Setting

Customer Support with Sales Targets

Core Skills

Proven ability to convert inbound calls into booked appointments.

Strong objection handling and closing skills.

Excellent written and verbal English communication.

Comfortable working in a high-volume call environment.

Experience using CRM or customer management systems.

Strong organizational skills and attention to detail.

Nice to Have

Experience in:

Plumbing

HVAC

Electrical

Home Services

Experience using:

ServiceTitan

Housecall Pro

Service Fusion

Membership or subscription sales experience.

Experience working with U.S.-based customers.

What Makes You a Strong Fit

Confident and persuasive communicator.

Customer-first mindset with strong sales instincts.

Comfortable working toward measurable sales goals.

Calm under pressure and skilled at handling objections.

Organized, dependable, and coachable.

Thrives in fast-paced, call-driven environments.

What a Typical Day Looks Like