Infrastructure DevOps

Infrastructure DevOps

Location: Guatemala / El Salvador

Work style: Hybrid

Modality: Full-time

WHO WE ARE

Welcome to TELUS Digital https://www.telusdigital.com/, where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS https://www.telus.com/en/, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

KEY RESPONSIBILITIES:

RELEASE & DEPLOYMENT MANAGEMENT

• Own and govern the end-to-end release management process, including release planning, scheduling, coordination, and post-release validation.

• Manage deployment pipelines and orchestrate deployments across multiple environments (dev, staging, pre-production, production).

• Define and enforce release gates, change management procedures, and rollback strategies to ensure zero-downtime deployments.

• Collaborate with development, QA, and operations teams to align release cadences

• with business objectives.

DEVOPS ENGINEERING

• Support the design, implement, and maintain CI/CD pipelines to automate build, test, and deployment workflows.

• Champion DevOps best practices including Infrastructure as Code (IaC), GitOps, observability, and shift-left testing.

• Drive continuous improvement of platform reliability, scalability, and performance through automation and tooling.

• Establish and maintain monitoring, alerting, and incident response frameworks.

PROJECT MANAGEMENT – INFRASTRUCTURE & NETWORKING

• Lead and manage complex infrastructure and networking projects from initiation through delivery, ensuring on-time, on-budget execution.

• Define project scope, milestones, resource plans, risk registers, and stakeholder communication plans.

• Coordinate cross-functional teams including network engineers, cloud architects, security, and application teams.

• Provide regular project status reporting to senior leadership and executive stakeholders.

STAKEHOLDER & TECHNICAL COMMUNICATION

• Serve as the primary communication bridge between technical infrastructure teams and non-technical business stakeholders.

• Prepare and deliver structured project status updates, risk assessments, and milestone reports tailored to executive, management, and engineering audiences.

• Facilitate cross-functional alignment meetings, sprint reviews, and architecture review boards to ensure all parties are informed and aligned.

• Develop and maintain communication artifacts including status dashboards, RACI matrices, escalation paths, and decision logs.

• Proactively identify and communicate risks, blockers, and dependencies with recommended mitigation strategies.

TECHNICAL SUPPORT – PRE-PRODUCTION TESTING

• Serve as the primary technical liaison and support escalation point for QA and testing teams operating in pre-production environments.

• Troubleshoot environment-level issues impacting test execution and coordinate rapid resolution with infrastructure teams.

• Ensure pre-production environments are stable, up-to-date, and representative of production configurations.

GCP INFRASTRUCTURE MANAGEMENT & ARCHITECTURE

• Architect, design, and document scalable, secure, and cost-optimized GCP infrastructure solutions aligned with enterprise standards.

• Lead GCP architecture reviews, producing architecture diagrams, ADRs, and technical design documents for infrastructure initiatives.

• Provision and manage GCP infrastructure using Terraform as the primary IaC tool.

• Design and implement GCP networking topolo