MID-LEVEL EDI SUPPORT ANALYST

The Mid-Level EDI Support Analyst is responsible for coordinating and supporting EDI implementations and production operations, acting as a key interface between customers, Sales, SAP consultants, developers, and other internal teams.

The role combines EDI technical expertise, customer coordination, mapping development, and advanced support, ensuring solutions follow established EDI and TSIM standards while delivering stable and reliable integrations.

Key Responsibilities Act as the  Single Point of Contact (SPOC) for EDI-related topics, coordinating activities between customers, Sales, SAP consultants, developers, and other stakeholders.

Coordinate EDI implementation requests according to established processes, standards, and development guidelines.

Develop and maintain  customer EDI mappings , particularly for two-step mapping scenarios and data transformations.

Apply knowledge of  ANSI X12, EDIFACT, RND, SAP IDoc, and other EDI formats to ensure data accuracy and consistency.

Ensure all implementation documentation is complete and traceable, including mapping specifications, customer requirements, test data, and contact information.

Provide guidance on established  EDI integration patterns and recommend standard solutions when requirements deviate from defined processes.

Act as the  first escalation point for EDI topics and as a member of the  L3 Support Team , performing advanced incident analysis and supporting problem resolution.

Support testing, troubleshooting, go-live activities, and production stabilization.

Conduct regular alignment meetings with internal customers, including  Sales organizations

Support regional management with information and technical input for budget-related discussions.

Contribute to continuous improvement, standardization, automation, and service quality.

 

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Bachelor’s degree in  Systems Analysis, Computer Engineering, Information Systems , or a related field.

Fluent English, written and spoken.

Fluent Portuguese.

Good knowledge of  EDI (Electronic Data Interchange) and B2B integration concepts.

Experience with  EDI mapping and data transformation .

Knowledge of  XSLT

Knowledge of  SAP IDoc and system-to-system data integration.

Knowledge of EDI standards such as  ANSI X12, EDIFACT, and RND .

Experience with  incident analysis, troubleshooting, and production support .

Strong communication skills and ability to coordinate technical topics across multiple stakeholders.

Preferred Qualifications Knowledge of  Jira .

Proficiency with  Microsoft Office , including Outlook, Word, Excel, and PowerPoint.

Familiarity with  Artificial Intelligence tools , such as ChatGPT, Gemini, Claude, or similar solutions.

Knowledge of  SAP R/3 IDoc structures and formats .

Knowledge of  EDI standards and message formats , including ANSI X12, EDIFACT, ODETTE, and RND.

Knowledge of  communication and integration protocols , including SFTP, AS2, OFTP2, RESTful APIs, and others.

Applicants must submit their resume/CV in English!

Benefícios da Bosch

Programas de Bem-Estar e Saúde: avaliação preventiva anual, ambulatório dentro da localidade para atendimento durante o horário de trabalho, programa antitabagismo, programa de saúde mental, fisioterapia e curso de gestante

Assistência médica e odontológica

Política de reembolso para algumas condições especiais de saúde

Subsídio para medicamentos através da Funcional Health

Jornadas de trabalho flexível com política de home office (não aplicado para horistas)

Short Friday para administrativo e horista do turno normal (apenas em Campinas)

Participação nos lucros e resultados (PLR) 

Política de expatriação internacional e de transferências nacionais 

Plano de previdência privada e empréstimos com taxas diferenciadas

Seguro de vida   

Associação opcional ao Clube da Bosch dentro da plan