Operations Manager (BBS898)

Operations Manager

We're looking for an Operations Manager to own the day-to-day delivery of US production, inventory, fulfilment, and logistics through an outsourced 3PL and co-manufacturing partner. You will set daily priorities, hold partners accountable to commitments, resolve operational issues end to end, and give the Operations Director accurate reporting and practical recommendations so they can manage the overall plan and make decisions.

This is a hands-on ownership role. You are not coordinating from a distance. You are the main day-to-day point of accountability for US operations, covering a 3PL relationship, a co-manufacturer relationship, multi-channel fulfilment, inventory accuracy, and financial controls. If you have 5 or more years of experience in fulfilment, logistics, inventory, or production, have managed outsourced 3PL and co-manufacturer relationships at a manager level, and can show evidence of independent ownership rather than just task execution, this role is a strong fit.

Why You'll Want to Join

You will be paid in USD (bi-monthly: every 15th and 30th)

Paid Time Off in accordance with company policy

Observance of Holidays per company guidelines

100% remote setup so you can work wherever you're most productive

This role requires availability during US Eastern Time business hours , plus regular calls with an Australia-based team during US late afternoon and evening

Own a critical operations function for a fast-growing consumer goods brand with distribution across DTC, wholesale, Amazon, and US retail

High-ownership role with direct accountability for fulfilment performance, inventory accuracy, and partner management

What You'll Work On

3PL and Co-Manufacturing Partner Management

Lead the day-to-day relationship with the 3PL and co-manufacturer including floor managers, account managers, and supervisors

Align production and fulfilment priorities, confirm commitments and deadlines, and hold responsible people accountable for delivery

Report on dispatches, aged orders, production, stock, and risks including sales run rates against agreed forecasts with variances flagged

Investigate missed commitments with evidence, drive recovery actions, and confirm closure

Escalate capacity gaps, stockout risks, and decisions needed before commitments are missed

Production and Quality

Turn the approved production plan into an agreed daily and weekly schedule with the co-manufacturer

Track actual units by SKU and production date, monitor component availability, and spot shortfalls early

Keep production jobs, purchase orders, receipts, and supporting records accurate in Cin7, reconciled to actual production, and corrected for discrepancies

Document quality complaints, gather batch records and process evidence, agree corrective actions with the co-manufacturer, and verify they work

Fulfilment and Logistics

Manage DTC, wholesale, Faire, Amazon, and retail fulfilment against agreed priorities and channel requirements

Keep PO versions, routing, BOL, ASN, and EDI records current so handovers to the warehouse and Finance are complete

Resolve overdue, partial, replacement, and unscanned orders and reconcile systems to what was physically dispatched

Confirm carrier handover and track domestic freight through to customer delivery

Review carrier performance, resolve delivery-window risks, and keep account managers informed of exceptions

Inventory and Systems

Keep receipts, transfers, production, and dispatch records accurate in Cin7

Coordinate stock counts, recounts, and month-end reconciliations and resolve variances with evidence

Reconcile Amazon stock with Cin7 and prepare replenishment requirements using agreed forecasts and inbound receipts

Resolve discrepancies across Cin7, the 3PL's warehouse management system, Shopify, and Faire

Financial Controls

Check 3PL, co-manufacturing, and domestic freight charges against approved rates, bookings, quantities, and services

Document late or incor