Operations Success Associate

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device — as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About Firstbase, an AppDirect Subsidiary

Firstbase helps companies equip their teams with everything they need to do great work—from computers and furniture to company swag and perks. We give businesses the ability to instantly support employees with the right physical goods, and give employees the flexibility to choose what works for their unique needs. Firstbase is part of AppDirect, a subscription commerce platform that powers millions of subscriptions worldwide for organizations selling any product, through any channel, on any device—as a service.

About You

You are a detail-oriented and proactive operations professional with a strong background in procurement, vendor coordination, pricing management, and catalog operations. You thrive in fast-paced environments and bring an analytical mindset to every challenge—from troubleshooting order issues to improving processes that support operational scale. You’ll report to the OSM Lead with a high degree of day-to-day ownership: we trust you to manage your workflows, prioritize what matters, and deliver results independently.

You’ll collaborate closely with Firstbase’s Ops, Customer Success, CX, Product, Sales, and Procurement teams to ensure smooth execution across the purchasing and order lifecycle. You’re comfortable working with tools like JIRA, Slack, and Retool, and you’re always looking for ways to improve efficiency, strengthen vendor performance, and maintain accurate order, inventory, and catalog data.

What You’ll Do and How You’ll Have an Impact

Manage day-to-day procurement operations, including submitting purchase orders to vendors, tracking order progress, monitoring lead times, updating internal systems, and ensuring accurate order and inventory data to support on-time delivery for customers.

Support vendor relationship management by meeting virtually with vendors regularly to review outstanding issues, monitor SLA adherence, communicate internal needs, and escalate concerns to leadership when needed.

Manage pricing requests by gathering quotes, validating vendor pricing, and providing internal stakeholders with the most up-to-date cost information to support purchasing decisions.

Assist with large or complex procurement requests by coordinating vendor communication, pricing, processing, and execution in partnership with internal teams.

Own catalog maintenance by ensuring product, pricing, and vendor information is accurate, current, and properly reflected in internal systems and platforms.

Expand the catalog by identifying new product opportunities, reaching out to potential new vendors and suppliers, screening inbound vendor requests, and supporting the onboarding of new offerings.

Resolve order exceptions and customer-impacting issues by identifying root causes, coordinating with internal and external stakeholders, and implementing scalable solutions that reduce repeat issues.

Maintain customer-required inventory levels by monitoring demand signals, supporting replenishment planning, and coordinating with vendors and partners to minimize stock risks.

Communicate delays, risks, and operational issues clearly and proactively to internal stakeholders, vendor partners, and leadership.

Partner cross-functionally with Ops, Customer Success, CX, Product, Sales, and Procurement teams through recurring meetings and ad hoc collaboration to align on business priorities, vendor performance, and order execution.

Analyze customer, order, inventory, vendor, product, and process data to generate actionable insights, identify bus