Personal Assistant

We are seeking a highly dependable and proactive Personal Assistant to provide real-time support to a business owner. This role involves joining live calls to take dictation, assisting with communications while traveling, and helping to keep daily tasks and priorities organized.

The ideal candidate is detail-oriented, responsive, and comfortable working in a fast-paced environment.

Schedule: Monday–Friday, 11:00 AM–8:00 PM; Saturday, 10:00 AM–2:00 PM (US Pacific Time)

Duties and Responsibilities

Join live calls to take dictation and detailed notes (pricing, action items/next steps, or dates)

Read emails, text messages, and other correspondence aloud during travel times, take dictation, and send replies out to customers/the office.

Keep the owner organized by tracking to-dos and important follow-ups.

Update and maintain spreadsheets, logs, and other admin files.

Provide light admin support as needed (e.g., scheduling, reminders)

Help to organize ideas regarding business growth that come up and the next steps needed to make it happen. Offering assistance where possible.

Build relationships with pool service subcontractors and stay connected with them for potential customer referrals.

Maintain regular contact, following up every month or two to keep relationships active. Track all outreach on a shared spreadsheet

A rough script will be provided, but comfort with improvisation is important

Requirements

Confident, proactive, and comfortable taking initiative

Strong ability to follow directions and execute tasks accurately

Positive, professional attitude

Fluent in English and Spanish, both written and spoken

Fast and accurate typing skills

Strong multitasking and organizational skills, with the ability to manage multiple priorities without letting tasks fall through the cracks

Experience with English dictation, transcription, note-taking, or similar tasks

Proficiency with Google Workspace (Gmail, Google Docs, Google Sheets, Google Calendar, etc.)

Comfortable with occasional referral-focused calls; this will make up approximately 10% of the role. No sales quotas or call volume targets. Customer service experience is a plus.

Available to work on Saturdays

Must be based in Mexico

Benefits

Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:

Permanent remote work flexibility

Paid Time Off

Annual performance bonuses

Dedicated coaches offer an extra channel of support and skill-building

Opportunities for professional growth

• Applicable for full-time permanent roles

At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.

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