Pessoa Customer Success Manager

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Pessoa Customer Success Manager based in Brazil.

We are looking for a relationship-oriented and analytical Customer Success Manager to strengthen client partnerships, drive platform adoption, and deliver sustainable business value. In this role, you will guide customers throughout their journey, from onboarding and success planning to engagement, retention, and expansion. You will build trusted relationships with strategic stakeholders, understand their business objectives, and connect customer needs with effective technology solutions. Working closely with Product, Engineering, and Technical Customer Success teams, you will help translate customer insights into actionable improvements. You will also contribute to the development of scalable processes, success metrics, and best practices for enterprise customer management. This remote opportunity is ideal for someone who enjoys consultative communication, cross-functional collaboration, and helping customers achieve meaningful, long-term results.