Principal, Clinical Program Development

1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.

But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens.

We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

ABOUT THE ROLE

Headway is looking for a Principal, Clinical Program Development to build and run the clinical programs that expand how and where we deliver care. As Headway opens new referral channels, service lines, and specialty care offerings, each program needs a sound clinical design and the operational backbone to run safely at scale. That backbone includes protocols, triage and acuity criteria, escalation and crisis pathways, policies, and standard operating procedures (SOPs).

You'll be a senior individual contributor who owns clinical programs end to end. You'll design programs, put in place the policies and SOPs they need to operate, and drive them from launch to steady state with rigorous program management. That means plans, milestones, dependencies, resourcing, risks, and outcome reporting. Clinical leadership keeps final clinical decision rights. You'll work across Clinical Operations, Clinical Quality, Compliance, Legal, Product, Data, and more to turn a program design into something that works day to day.

If you're a clinician who has built, launched, and run clinical programs at scale, ideally in a tech-enabled environment, this is a rare chance to shape how care is delivered as Headway grows.

YOU WILL

• Design new clinical programs. Lead programs from needs assessment and evidence review through program design. Design covers target population and eligibility, care model, triage and acuity criteria, contact and documentation standards, escalation and crisis pathways, and success and safety measures.

• Build the policies and SOPs each program needs to run. Identify the policy and procedure gaps a program creates. Write or revise policies, protocols, and SOPs with subject-matter experts, and move them through review and approval. Keep them current with version control, effective dates, and scheduled re-review. Make sure they reflect regulatory, payer, and accreditation requirements.

• Run programs with strong program management. Own program plans, milestones, dependencies, owners, and resourcing across several concurrent programs. Track risks and issues, escalate early with a recommended path, and give clinical leadership and stakeholders clear status reporting.

• Launch and operationalize. Work with Clinical Operations, Product, Design, and more to build program standards into workflows and tools, provider-facing materials, and training. Lead pilots and readiness checks before scaling.

• Measure and improve. Partner with Data to set baselines and targets, track outcomes and safety signals, and recommend whether to iterate, scale, or sunset a program based on evidence.

• Align programs with governance infrastructure. Present program designs, policies, and material changes to the relevant clinical governance bodies for decision. Route program-related clinical ri