Principal Program Manager

Assured is on a mission to modernize insurance. Claims processing (i.e. should we pay this claim?), while often overlooked, is the foundation of the entire industry. It’s currently highly manual, involving phone calls, faxes, and gut instinct, costing tens of billions of dollars a year. We can do better.

At Assured, we provide large insurers with the software solutions they need to win in a modern, technology-driven world. From self-service claim-filing software to backend fraud detection, we’re the engine that powers claims processing for some of the largest insurers in the world.

The challenges we face are deep and diverse, from creating digital experiences that provide comfort and clarity to claimants at their most stressed and vulnerable to orchestrating large-scale ML-driven decision-making on billions of dollars of claims payments, life at Assured is dynamic, collaborative, and rewarding.

We’re looking for an experienced Principal Program Manager to join our Client Engagement team.

In this role, you’ll help turn complex client priorities into clear, executable programs across Client Engagement, Product, Engineering, and client stakeholders. You’ll own the operating rhythm for high-stakes client initiatives, from kickoff and scoping through launch, adoption, and long-term success.

This is a role for someone who can bring structure to ambiguity, keep cross-functional work moving, and build trust with both internal teams and enterprise customers.

P&C insurance industry experience is a strong plus, but not required. What matters most is the ability to learn the domain quickly and build credibility with enterprise clients.

SOME OF THE WORK YOU’LL OWN:

🔗 Turn client needs into clear execution plans.

Sit between Product, Engineering, and client stakeholders to translate client priorities into scoped initiatives, owners, timelines, risks, and next steps.

🚀 Drive high-stakes carrier initiatives from kickoff to launch.

Own the operating plan for client-facing projects, including dependencies, decision points, launch readiness, stakeholder alignment, and the many details that determine whether a rollout feels controlled or chaotic.

📋 Build the Client Engagement operating muscle.

Create the intake, tracking, status, and escalation rhythms that help Client Engagement manage carrier work consistently as Assured scales.

🧭 Make risks and tradeoffs visible early.

When timelines shift, scope expands, or dependencies get stuck, surface the issue clearly, frame the options, and help the right people make the right call before it becomes a client-facing fire drill.

🗣️ Be the translator across clients and internal teams.

Turn carrier feedback, asks, and concerns into clear internal action. Turn Product and Engineering constraints into client-ready explanations that build confidence instead of confusion.

🔍 Find patterns across client work.

Notice when multiple carriers are asking for the same thing, running into the same friction, or needing the same support, and help turn those patterns into better processes, product improvements, or scalable client programs.

⏱️ Keep multiple concurrent initiatives balanced and honest.

Manage the mechanics that keep complex work moving, including RAID logs, dependency mapping, launch plans, follow-ups, status reporting, and critical path management, without adding process for process’s sake.

HOW YOU'LL MAKE AN IMPACT:

🎯 Improve confidence in client delivery.

Help Assured give enterprise clients clearer visibility, tighter execution, and more predictable launches across complex initiatives. You’ll build trust by being organized, precise, and honest about what is known, unknown, and changing.

🔍 Keep everyone aligned without meeting overload.

Build clear status updates, trackers, launch plans, and decision logs so leadership, Client Engagement, Product, Engineering, and client stakeholders can understand where things stand without needing another meeting just to find the answer.

⚡ Use A