Product SME – Property Claims

Assured is on a mission to modernize insurance. Claims processing (i.e. should we pay this claim?), while often overlooked, is the foundation of the entire industry. It’s currently highly manual, involving phone calls, faxes, and gut instinct, costing tens of billions of dollars a year. We can do better.

At Assured, we provide large insurers with the software solutions they need to win in a modern, technology-driven world. From self-service claim-filing software to backend fraud detection, we’re the engine that powers claims processing for some of the largest insurers in the world.

The challenges we face are deep and diverse, from creating digital experiences that provide comfort and clarity to claimants at their most stressed and vulnerable to orchestrating large-scale ML-driven decision-making on billions of dollars of claims payments, life at Assured is dynamic, collaborative, and rewarding.

Assured Insurance Technologies modernizes insurance claims processing through software solutions for major insurers, addressing a sector that remains "highly manual, involving phone calls, faxes, and gut instinct."

We're looking for a hands-on property claims practitioner to own the property-claims perspective inside Product — turning your adjusting judgment and real operational data into defensible workflows, quality standards, and measurable product improvements. This is an individual-contributor role: you won't manage a team, but you'll teach and advise Product and Engineering, find the right work in an ambiguous environment, and help us modernize claims without losing the human and regulatory controls that have to stay in place.

WHAT YOU'LL DO

🔍 Conduct an end-to-end review of the property claims lifecycle — Examine the full claim journey (FNOL intake, inspection, coverage evaluation, cause-of-loss determination, scope and estimate development, reserving, vendor coordination, settlement, and closure), identifying friction points and automation opportunities, and explaining how the decisions and data at each stage depend on one another.

🧠 Develop deep expertise in how property claims decisions are made and supported by data — Understand what adjusters rely on (inspection reports, photos/videos, contractor estimates, policy data, weather data, third-party reports), how it's structured in the system, and where gaps exist.

🧩 Identify breakdowns in claim workflow and documentation — Surface inconsistencies in data capture, estimate accuracy, reserve alignment, vendor handoffs, task routing, approvals, or reporting, diagnosing root causes rather than symptoms.

✅ Own the integrity of core claims data across systems — Ensure key indicators (coverage determination, cause of loss, damage scope, reserve position, estimate accuracy, settlement status) are accurately captured and consistently reflected across product, operational, and financial views.

📐 Define and defend standards for claims quality and defensibility — Set and hold the line on expectations for inspection quality, documentation rigor, estimate accuracy, decision rationale, reserve adequacy, and claims-data integrity, including relevant compliance and audit needs.

🤝 Partner cross-functionally to resolve systemic issues — Collaborate with Product, Engineering, Analytics, Claims Operations, and Leadership on root causes impacting claim efficiency, estimate accuracy, vendor performance, and customer experience.

🛠️ Improve both inputs and outputs across the claims process — Enhance how property damage data is collected and structured (inspections, imagery, estimates), and how insights are delivered through dashboards, reporting, automation, and AI models — with sound judgment about where automation helps and where human review has to stay.

📊 Translate insights into measurable product improvements — Prioritize enhancements that reduce cycle time, improve loss ratio performance, minimize leakage, strengthen reserving accuracy, improve customer satisfaction, and incre