Project Manager Gaming, Production

The Project Manager, Production ensures successful production execution across a portfolio of accounts.

The Project Manager, Production is a fundamental component of the production life cycle, ensuring projects are delivered on-time, on budget and to accepted quality standards. The Project Manager, Production will have customer facing production duties as well as internal responsibility to manage all components of a project lifecycle.

RESPONSIBILITIES

• Orchestrate complex workflows including translation, QA, DTP, multimedia, and linguistic sign-off for LILT’s largest enterprise customers.

• Engage directly with customers to clarify project requirements, ensure all assets are received, and provide accurate status updates and confirm delivery in line with pre-defined SLAs

• Coordinate seamlessly with internal engineering and linguistic teams to resolve bottlenecks fast.

• Own internal and external communication within pre-defined SLAs

• Identify risks, potential issues, plan to and mitigate them, and escalate to the Program Leader as appropriate

• Define and delegate admin work to PCs

• Control budgets effectively

• Effectively balance and manage priorities across a variety of task types and customers

• Establishes deadlines /ensures deadlines are feasible and completes tasks by said deadlines

• Mitigates risk and escalates issues or problems in an effective manner, along with proposed solutions

• Asks pertinent questions to ensure full comprehension of the task in hand

• Strictly follows Production SOPs and best practices.

• Ensure projects are managed and delivered in line with Production KPIs (Margin, Quality, On Time Delivery)

• Meticulous attention to detail and the ability to juggle multiple high-priority deadlines.

• Implement new features, efficiencies and initiatives in line with Department and Company goals.

DUTIES:

• Manage the end to end project management workflow (including Translation, QA, DTP, Linguistic Sign Off, E-Learning, Multimedia)

• Ensure all projects are delivered on time as per customer SLA

• Manage quality at the project level, ensuring linguists adhere to Customer linguistic assets and QA rules

• Responds quickly and efficiently to internal and external stakeholders

• Ensure all system admin, including data entry, is accurate

• Process invoicing and payments

• Perform file analysis

• Monitor linguistic assets (TM, Style Guides, reference material)

• Demonstrates a deep understanding of all production workflows and processes related to Enterprise accounts

• Utilize systems and tools released by Production

• Train supporting resources on key production processes and methodology

• Develop and maintain process documentation related to their Customer

• Consistently follow correct protocols for tasks and accounts.

• Escalate quality complaints and feedback received from Customer stakeholders

• Raise Customer Support tickets as required

• Perform Linguist Sourcing in our existing vendor database and enters sourcing requests when new vendors are needed

• Completes ongoing risk assessment and mitigation for all production areas.

• Manage linguist communication for all projects

REQUIRED EXPERIENCE

• 2-5+ years of professional experience in managing large-scale complex production for large scale Enterprise customers

• Proven customer-facing experience

• Excellent internal communication skills, including fast responsiveness and quick resolution

• Solid organizational skills including meticulous attention to detail and multitasking skills

• Able to meet deadlines and work under pressure.

PREFERRED EXPERIENCE

• Experience with video localization is preferred.

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