Remote Patient Experience Operations Medical Virtual Assistant (backed by Y Combinator, $5M+ ARR, $23M+ raised)

🧠 ABOUT LEGION HEALTH

At Legion Health, we believe everyone deserves fast, affordable, and world-class health care, and we’re developing the AI infrastructure to deliver it at scale.

Legion is building autonomous medical care, starting with psychiatry. Our AI-native care-delivery platform automates much of the administrative work required to deliver direct patient care, allowing clinicians and patient-support teams to focus on the moments where human judgment and empathy matter most.

Our technical moat is hard to copy—we combine rich data, production AI, doctors in the loop, and end-to-end care operations to deliver measurably better care to a clinically complex patient population. This has helped us complete tens of thousands of visits in just two years while holding operations costs flat and achieving industry-leading patient NPS and retention.

While the last generation of healthcare startups made the existing system incrementally more efficient, Legion is rebuilding full-stack care delivery from first principles. Our vision is a 10X better patient experience that is higher quality, less expensive, and more scalable—and a 10X better clinician experience that frees providers to focus on what matters most: caring for patients.

Legion Health is backed by Y Combinator, leading venture capital firms, and founders from Function Health, Modern Health, Everly Health, Trusted Health, Clipboard Health, PatientPing, Sesame Care, Faire, EasyPost, and fuboTV.

Join us as we build the future of health care: faster, higher-quality, and more affordable, powered by clinicians, patient-support professionals, and AI working together.

📍 ROLE LOGISTICS

• Job Type: Contract

• Role Type: Patient Experience / Patient Success / Care Coordination

• Ideal Experience Level: 2+ years

• Location: Fully remote

• Work Hours: 8-hour shift between 6:00 AM and 10:00 PM Central Time

• Hourly Compensation: $5–$15 per hour, based on experience

🚀 THE OPPORTUNITY

Legion is hiring a compassionate, highly organized Patient Experience Representative to support patients throughout their care journey.

You will communicate directly with patients by phone and messaging, help them navigate operational barriers, coordinate administrative and clinical-support workflows, and ensure that every interaction has a clear next step. Your work will help patients feel heard, informed, and supported while making it easier for Legion’s clinicians to deliver timely care.

This is not a traditional customer-service role. You will support real patients who may be anxious, frustrated, confused, or experiencing delays in their care. You must be able to communicate calmly and empathetically while gathering accurate information, setting appropriate expectations, documenting each interaction, and following through until the issue is resolved or transferred to the correct team.

You will also help patients remain engaged in care through proactive follow-ups, appointment reminders, and outreach. Strong patient support is not only about responding to questions—it is about anticipating barriers, preventing patients from falling through the cracks, and making a complicated healthcare experience feel clear and manageable.

This is a fast-moving startup environment. The right person is adaptable, dependable, comfortable managing multiple patient conversations, and proactive about improving the workflows behind the patient experience.

This is a strictly non-clinical role. You will not provide medical advice, diagnose patients, interpret symptoms, recommend treatment, or make clinical decisions. You will work closely with clinical teams by gathering information, supporting logistics, documenting requests, and routing clinical matters to the appropriate licensed professional.

✅ RESPONSIBILITIES AND DELIVERABLES

• Respond to patient questions across phone and messaging platforms with clear, accurate, timely, and compassionate communication.

• Help patients understand what t