Salesforce Developer / Administrator – Audiobook Publisher

ABOUT TRUELOGIC

At Truelogic we are a leading provider of nearshore staff augmentation services headquartered in New York. For over two decades, we’ve been delivering top-tier technology solutions to companies of all sizes, from innovative startups to industry leaders, helping them achieve their digital transformation goals.

Our team of 600+ highly skilled tech professionals, based in Latin America, drives digital disruption by partnering with U.S. companies on their most impactful projects. Whether collaborating with Fortune 500 giants or scaling startups, we deliver results that make a difference.

By applying for this position, you’re taking the first step in joining a dynamic team that values your expertise and aspirations. We aim to align your skills with opportunities that foster exceptional career growth and success while contributing to transformative projects that shape the future.

OUR CLIENT

A flagship digital media and unabridged audiobook publisher operating globally with dedicated recording studios and an expansive catalog. They lead the digital publishing space by partnering with professional directors and award-winning voice talent to deliver premium content to a massive audience.

JOB SUMMARY

We are seeking a hands-on Salesforce Developer and Administrator to join an agile technical team responsible for driving and supporting a broad suite of business-critical platforms. In this dynamic role, you will balance daily operational enhancements with major strategic initiatives, including a highly anticipated telephony platform migration and expanding Experience Cloud capabilities. The ideal candidate is a proactive problem solver who excels at determining when to leverage declarative configuration versus custom code, seamlessly translating fast-paced business requirements into robust, scalable technical solutions.

RESPONSIBILITIES

• Develop, configure, and maintain robust functionality across Sales Cloud, Service Cloud, and Experience Cloud.

• Partner with technical leadership and the existing team to evaluate business requirements and architect the most efficient solutions utilizing either configuration or custom development.

• Build, maintain, and optimize complex automations, workflows, and custom capabilities.

• Program and support Lightning Web Components (LWC) and Apex code.

• Execute and support seamless data integrations between Salesforce and various external platforms or APIs.

• Drive the technical execution of a major telephony migration from Talkdesk to Genesys, critically evaluating and rebuilding all associated system integrations and automations.

• Lead upcoming Experience Cloud initiatives and ongoing system enhancements.

• Troubleshoot and resolve technical issues swiftly across the entire supported environment.

• Translate dynamic business requirements into well-documented, actionable technical tasks.

• Create, update, and manage all configuration and development tickets using Jira.

• Operate independently within a distributed team, effectively adapting to shifting business priorities.

QUALIFICATIONS AND JOB REQUIREMENTS

• Strong hands-on experience in both Salesforce development and administration.

• Proven expertise utilizing Sales Cloud, Service Cloud, and Experience Cloud.

• In-depth knowledge of declarative development and advanced system configuration.

• Demonstrated hands-on coding experience with Lightning Web Components (LWC) and Apex.

• Extensive background in building, managing, and troubleshooting system automations using both standard and custom objects.

• Solid experience successfully integrating Salesforce with third-party platforms and external APIs.

• Strong technical judgment with the ability to confidently decide between custom development and out-of-the-box configuration.

• High level of comfort documenting technical decisions and managing workflows within Jira.

• Ability to execute complex projects independently with limited sup