SAP SD OTC

Requirements

Strong SAP SD experience, S/4HANA

Language

Portuguese as primary language

English as secondary language

How we work

We expect proactive ownership, clear communication, and a structured approach to troubleshooting and root cause analysis. You will collaborate with functional and technical stakeholders to restore O2C process stability, document outcomes, and support continuous improvement through lessons learned from recurring incidents.

Key Responsibilities

4 Days onsite per week

Provide functional support for Order-to-Cash (O2C) processes

Handle incidents related to: Sales orders

Deliveries and shipping

Billing and invoicing

Returns and cancellations

Troubleshoot issues in pricing, availability check (ATP), and billing errors

Support pricing configuration (conditions, access sequences, pricing procedures)

Analyze and resolve integration issues with MM (stock), FI (billing/accounting), and logistics execution

Monitor and resolve issues with deliveries, picking, and goods issue

Assist in tax determination and localization requirements (if applicable)

Support interfaces with external systems (EDI, WMS, TMS, NF-e, etc.)

Perform root cause analysis and propose corrective/preventive actions

Execute and support functional testing (unit, integration, UAT)

Ensure proper documentation of incidents, changes, and solutions

Support minor enhancements and configuration adjustments

Monitor recurring issues and drive continuous improvement

Desirable

Experience working with O2C end-to-end support in SAP S/4HANA, including pricing determination and billing error triage. Familiarity with integration troubleshooting across MM, FI, logistics execution, and external interfaces such as EDI, WMS, TMS, and NF-e. Experience performing functional testing (unit, integration, and UAT) and writing clear documentation for incidents, changes, and solutions. Strong analytical skills and an improvement mindset.

Benefits

We will tailor the work setup to the client needs within Colombia or Chile localization. If you’re an SAP FICO professional who enjoys ownership, continuous improvement, and supporting finance operations, we’d like to meet you.

We are Crest IT Resources LLC, a US-based IT consulting and staff augmentation firm headquartered in Plano, Texas. We help mid-market and enterprise organizations scale their technology teams quickly with pre-vetted, interview-ready engineers. In this role, we support a client environment focused on Order-to-Cash (O2C) operations within SAP S/4HANA, covering day-to-day functional support, incident resolution, interface troubleshooting, and continuous improvement. The goal is to keep O2C flows stable and predictable by resolving issues across sales orders, delivery/shipping, billing/invoicing, and returns/cancellations—while ensuring reliable integrations with MM, FI, logistics execution, and external systems.