Senior AI Engineer (Clients) - Supernal

Location: Remote (Global)

Reports to: Director of Engineering

Company: Supernal

Type: Contractor or EOR FTE

Rate: $35-50/hr

ABOUT SUPERNAL

At Supernal, we help SMBs hire their first AI employee. Our AI teammates are built with intelligent, agentic workflows and deployed on our proprietary platform. We don't build tools — we deliver working, value-generating AI Employees.

Our AI Platform Engineers, known internally as Masons, are the builders behind these systems. Now, we're looking for a Senior Mason to help lead this craft.

THE ROLE

As a Senior AI Platform Engineer, you'll be on the frontlines of our most critical customer implementations, building the production software that powers AI Employees deployed in real business environments.

You'll design, build, and deliver the core software foundations — services, data models, and CRUD applications — plus reliable integrations with external systems. On top of that foundation, you'll build agentic and conversational AI systems that handle live users, multi-turn conversations, real-time constraints, and complex workflows. These are not demos or experiments — they are production systems that customers rely on.

Beyond hands-on engineering, you will act as a technical owner for client delivery. You'll translate customer requirements and SOWs into working systems, own delivery timelines, manage technical tradeoffs, and ensure successful outcomes in production.

This is a hands-on role. You're not just reviewing PRs or sitting in meetings — you're building, debugging, and shipping, while raising the engineering bar through crisp technical judgment and strong ownership.

RESPONSIBILITIES

• Build production software with code and Supernal's proprietary platform, including backend services, data models, and CRUD applications

• Build and maintain integrations with external systems (APIs, webhooks, third-party tools, and data sources) that AI Employees can safely act on

• Design, implement, and deploy conversational agents, including multi-turn flows, state management, and tool usage

• Own end-to-end technical delivery for high-priority customer implementations, from architecture through production launch

• Translate customer requirements and SOWs into clear technical designs, execution plans, and deliverables

• Make and own architectural decisions across application design, API integrations, LLM orchestration, RAG design, and workflow decomposition

• Handle real-world voice system challenges including latency, interruptions, fallbacks, error handling, and failure recovery

• Write automated tests — unit tests for isolated logic and end-to-end tests for full system and user journey validation

• Apply solid error handling: distinguish retryable vs. fatal failures, surface meaningful error messages, and avoid silent failures

• Actively debug complex production issues across agent logic, prompts, integrations, and external dependencies

• Partner with delivery and product leadership to manage timelines, scope, and technical tradeoffs during implementation

• Review technical work for quality, scalability, and maintainability, setting a high bar for engineering excellence

• Define, document, and evolve best practices for building and delivering reliable AI Employees

YOU MIGHT BE A FIT IF YOU...

• Have 4+ years of experience as a software engineer, automation engineer, or systems builder shipping production systems

• Understand multi-turn conversation design: state management, context windows, interruption handling, and graceful recovery

• Have tackled real-time constraints in production: latency budgets, streaming audio, fallback paths, and API chaos

• Have hands-on experience deploying voice agents using leading platforms (e.g., ElevenLabs, Retell, Nextiva), including telephony and streaming audio integration patterns

• Write automated tests as a matter of course — unit tests, integration tests, and end-to-end workflow validation — and treat test