Senior Associate – Service Quotation Management

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Senior Associate – Service Quotation Management

Location: Mexico / Argentina

Employment Type: Full-Time

About the Role

Ciena is transforming the way global networks are built and evolved, supporting customers across terrestrial, submarine, packet, optical, and network modernization environments. We are seeking a Senior Associate – Service Quotation Management to join our Americas Services organization.

In this role, you will independently develop accurate, customer-ready service quotation deliverables for defined and well-scoped opportunities. You will apply established pricing models, policies, tools, and templates while working with Sales and Service Delivery teams to clarify requirements, assumptions, dependencies, and standard delivery inputs.

This position is ideal for a professional with services or networking experience, strong attention to detail, developing commercial awareness, and the ability to execute standard quotation work independently while escalating risks, exceptions, and unclear requirements appropriately.

Key Responsibilities

Independently execute service quotation deliverables for defined, well-scoped, and standard service opportunities

Own the accuracy, completeness, quality, and timeliness of assigned quote components and supporting documentation

Apply approved pricing models, rate structures, policies, tools, templates, and standard work instructions with minimal guidance

Review customer requirements and available inputs to confirm service scope, deliverables, assumptions, dependencies, and exclusions

Collaborate effectively with SQC team members, Sales, and Service Delivery to clarify requirements, validate standard effort and cost inputs, resolve routine quotation questions, and share knowledge that improves team consistency and outcomes

Develop clear, customer-ready scope and pricing content aligned with approved service offerings

Perform quality checks on quantities, rates, calculations, assumptions, and proposal content before submission or peer review

Maintain quotation records and supporting documentation in accordance with governance, approval, and audit requirements

Identify and escalate risks, missing inputs, non-standard requests, commercial exceptions, or scope changes while managing assigned work to agreed priorities and due dates

Incorporate peer feedback and use approved AI and automation tools to improve quotation quality, intake, content development, knowledge reuse, and workflow consistency

Required Qualifications

Post-secondary degree in business, engineering, computer science, or a related field, or equivalent relevant experience

Three to five (3–5) years of experience in services, service quotation management, deployment, technical support, project coordination, or a related environment

Experience working with structured processes, standard pricing inputs, scope documents, or customer proposals

Developing understanding of financial fundamentals, including cost, price, margin, and the effect of assumptions and risk on a quotation

Ability to interpret service requirements, identify missing information, and convert defined inputs into clear quotation deliverables

Working proficiency in Microsoft Excel and common productivity, collaboration, and document-management tools

Ability to use approved AI-assisted tools to support quotation development, content validation, knowledge reuse, and workflow efficiency

Strong attention to detail, organization, communication, collaboration, and follow-through, with the ability to contribute positively within a team, manage multiple as