Senior Forward Deployed Engineer (Mexico)

As a Senior Forward Deployed Engineer at Synapse Analytics, you will own the technical success of complex and strategic product deployments across banking and enterprise clients. You will act as a senior technical counterpart to client infrastructure, security, architecture, data, and engineering teams, designing deployment and integration architectures that allow Synapse products to operate successfully within highly controlled enterprise environments.

You will be responsible not only for implementing solutions, but for making technical decisions, identifying risks early, driving complex integrations, resolving critical production issues, and turning lessons from client deployments into reusable improvements across Synapse products and delivery practices.

This role sits at the intersection of product engineering, infrastructure, systems architecture, delivery, and customer solutions.

Responsibilities

Own complex end-to-end technical implementations of Synapse products across banking, on-premise, private cloud, restricted, and air-gapped environments.

Lead technical architecture discussions with client infrastructure, networking, security, architecture, data, and engineering teams.

Design deployment architectures covering:

network topology

security boundaries

authentication and authorization

application infrastructure

data flows

API exposure

integration patterns

observability

high availability

disaster recovery

operational ownership

Make technical decisions and trade-offs required to adapt Synapse products to complex client environments while maintaining product supportability and security.

Design and implement complex integrations between Synapse products and enterprise systems, including:

core banking platforms

internal APIs

data warehouses and data lakes

Kafka and messaging platforms

Oracle and SQL Server

identity and access management systems

legacy enterprise applications

Build reusable adapters, connectors, APIs, automation, deployment tooling, and integration components where product capabilities do not directly satisfy client requirements.

Lead deployment and orchestration of Synapse applications using Kubernetes, Docker, Linux, and related infrastructure tooling.

Define upgrade, migration, rollback, patching, configuration management, and production rollout strategies for client environments.

Lead investigation and resolution of complex production issues involving networking, firewalls, VPNs, proxies, load balancers, DNS, certificates, authentication, encryption, Kubernetes, application infrastructure, and client integrations.

Act as a senior technical escalation point for production incidents and high-priority client issues.

Produce and review high-quality technical artifacts including:

solution architecture documents

API documentation

integration specifications

deployment runbooks

operational handover documents

network and data-flow diagrams

upgrade and rollback procedures

troubleshooting documentation

Lead technical discovery during the pre-implementation and delivery phases, identifying feasibility concerns, infrastructure dependencies, integration complexity, security requirements, and implementation risks before commitments are made.

Work closely with Product Engineering and DevOps teams to improve product architecture, deployment models, observability, configuration, integration capabilities, and operational supportability.

Identify recurring patterns across clients and drive their conversion into reusable product capabilities, deployment tooling, reference architectures, or engineering standards.

Mentor FDE I and FDE II engineers and provide technical guidance during architecture design, integrations, deployments, and incident resolution.

Review technical designs and deployment plans produced by other engineers.

Help establish standards and best practices for deployment architecture, integration development, documentatio