Senior Manager, Account Management

The Senior Manager, Account Management is responsible for leading, managing, and coaching a team of 3-5 Account Managers, as well as owning a key portfolio of accounts for the agency.

This includes ensuring successful delivery of digital marketing services across their team’s book of business - and managing the overall efficiency, revenue growth, strategic direction, and profitability for their portfolio of clients.

This position requires a strategic, innovative, and organized leader that can inspire teams and streamline efforts cross-functionally. This individual can identify solutions to complex business needs and manage client escalations to retain accounts and drive growth. The Senior Manager fosters collaboration, builds relationships, and achieves stakeholder buy-in, both internally and externally, to deliver satisfaction and value to 829’s clients.

What You'll Do

Lead, manage and coach 3-5 account managers of varying seniority, providing guidance, mentorship, and ongoing professional development. This includes:

• Leading weekly team meetings

• Encouraging a culture of teamwork, collaboration, and intellectual curiosity

• Running SWOT analyses

• Overseeing team projects that help improve the department’s operational efficiency

• Monitoring and reporting on team performance for CS leaders

• Supporting the team with client deliverables (including QBR presentations)

• Conducting individual weekly check-ins and reviews

• Providing clear feedback, and establishing goals and objectives

Directly own a portfolio of ~5-6 accounts. This includes:

• Serving as a strategic leader within the Account Management department, contributing extensive expertise in digital strategy and omnichannel marketing

• Staying up to date with the latest industry trends and best practices in account management and digital marketing

• Transforming brand strategies into digital experiences that captivate and engage audiences

• Developing and managing client relationships, serving as a strategic partner and trusted advisor

• Communicating 829’s value proposition, capabilities, and processes to help grow current and prospective accounts

• Overseeing and managing the strategy and execution of paid and organic campaigns (across search, social, display, email, content, design, and programmatic) to drive client satisfaction, retention, and growth

• Directing and managing daily workflow from strategy and development to execution, maintenance, and optimizations

• Leveraging experience in leading cross-functional teams/projects to ensure client needs are met and projects are delivered on time and within scope

• Demonstrated expertise in managing team and client utilization, optimizing resources, and ensuring efficient project planning within a digital marketing setting

• Reviewing client deliverables for quality, ensuring recommendations and work products are sound and viable

• Achieving KPIs for clients and demonstrating value externally through ongoing reporting and business reviews, providing data insights, predictive analysis, and strategic planning on a quarterly basis

• Assisting with generating new revenue from existing clients by upselling and cross-selling

• Implementing tools and processes for enhanced account management and providing comprehensive training for the team

What You'll Bring

• Bachelor's degree in business administration, marketing, or a related field

• 6+ years of experience in account management, preferably in a digital marketing agency

• A minimum of 2 years managing direct reports

• Exceptional leadership and communication skills, with the ability to lead and motivate cross-functional teams

• In-depth knowledge of digital marketing principles, including PPC, social media, SEO, email marketing, and content marketing (experience with PR is a plus)

• Proven experience managing key client relationships / key stakeholders and developing account growth strategies

• Ability to analy