Senior ServiceNow Technical Consultant / Tech Lead

Job Description:

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Role Overview

We are seeking a Senior ServiceNow Consultant with strong consulting, technical leadership, and solution architecture capabilities to join our LATAM team.

The ideal candidate combines hands-on ServiceNow expertise with the ability to lead implementation and support teams, acting as a technical reference for customers and delivery teams. The consultant should demonstrate deep knowledge of ITSM and ITOM, including ServiceNow Observability, as well as experience delivering enterprise-scale ServiceNow transformations across multiple modules.

This role requires close collaboration with clients, stakeholders, architects, and delivery teams to design, implement, and optimize ServiceNow solutions aligned with industry best practices.

Key Responsibilities

Lead technical teams responsible for ServiceNow implementations and support services

Provide technical guidance, mentoring, and governance throughout project lifecycles

Design, develop, and implement end-to-end ServiceNow solutions across enterprise environments

Collaborate with clients to define business requirements and solution architecture

Configure and customize the full ServiceNow ITSM suite, including Incident, Problem, Change, Request, Knowledge, Service Catalog, CMDB, and Asset Management modules

Implement and support ITOM capabilities with emphasis on Observability

Develop and manage integrations with external systems using REST, SOAP, APIs, and MID Servers

Design and enhance ServiceNow portals and digital experiences

Support CMDB governance, architecture, and continuous improvement initiatives

Develop workflows, automations, and process orchestration using Flow Designer and platform capabilities

Participate in presales activities, solution definition, effort estimation, and proposal support

Support Agile delivery methodologies and continuous improvement initiatives

Required Qualifications

5–7+ years of overall IT experience

5+ years of strong ServiceNow consulting and technical implementation experience

Proven experience leading technical implementation and support teams

CSA (Certified System Administrator) – Mandatory

Strong experience in: ServiceNow platform development and scripting

ITSM implementation, configuration, and customization across all core modules

ITOM implementation and support

ServiceNow Observability

Integrations (REST, SOAP, APIs, MID Server)

Portal/UI development

CMDB architecture, governance, and administration

Workflow and automation design

Preferred Certifications

ITIL Foundation Certification (highly desirable)

Certified Application Developer (CAD)

CIS-ITSM

CIS-Discovery

CIS-Service Mapping

CIS-Event Management

CIS-Data Foundations

CSM or other ServiceNow professional certifications

Preferred Skills

Technical leadership and team management capabilities

Strong consulting mindset and customer-facing experience

Solution architecture and enterprise design experience

Exposure to Now Assist and Agentic AI capabilities

Experience working in large-scale digital transformation programs

Excellent problem-solving and stakeholder management skills

Experience working in multicultural and distributed LATAM environments

Additional Requirements

Must be based in Chile or Colombia, or willing to relocate

Experience working in multinational delivery organizations

Advanced Spanish required

English proficiency strongly preferred

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each ot