Software Support Specialist II Service & Governance

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.

We are more than 34,000 people, in over 30 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.

Role description:

The Software Support Specialist II will be responsible for the provision of advanced technical expertise to the platform teams and the business enabling continued operation and optimization of the concerned applications.

Role accountabilities:

Act as a platform-agnostic technical advisor, providing guidance and recommendations that support business and technical objectives.

Work closely with cross-functional teams to understand technical requirements and contribute to solutions that meet project goals and drive operational efficiency.

Provide technical guidance and subject matter expertise to the business and platform teams.

Help administration and maintenance of license servers, Appstore and 3rd line requests.

Create and maintain specialty-specific KBAs plus monitor adherence and usage within support levels 1 and 2.

Provide expertise in one or more specialist areas including platform-specific, IT architecture, automation, citizen development, SQL and AR/VR visualization.

Undertake other additional tasks as assigned by the line manager.

Support requirements across gathering, testing and deployment, and ongoing maintenance and support.

Support application patches, upgrades and enhancements, version testing and management of Appstore software packages.

Support that the application estate is secure, reliable, and performing optimally.

Support resolution of escalations, feedback, and communications.

Ensure technical specifications are in accordance with industry best practices and Arcadis’ standards.

Shared accountability for effective communication and stakeholder management.

Contribute to continuous process improvement and the implementation of industry best practices in daily work.

Support compliance with industry standards, regulations and security requirements.

Actively contribute to knowledge and best practices sharing across other teams within the tower.

Qualifications & Experience:

Good technical knowledge and understanding of software platforms, applications and technology portfolios, with the ability to support day to day operations and service delivery activities.

Demonstrated ability to independently solve routine technical issues and complete assigned tasks in a logical, methodical and time efficient manner when provided with high level objectives or requirements.

Experience supporting software applications, enterprise platforms or technology services within a structured operational or support environment.

Strong interpersonal and communication skills, with the ability to work effectively both independently and as part of a global and geographically distributed team.

Good understanding of automation, scripting and software development technologies, including experience or exposure to tools and languages such as Forge, APIs, C#, Python or similar technologies.

Knowledge of software licensing methodologies and technologies, including experience or familiarity with solutions such as Sentinel, RLM, FlexLM, FlexNet, CodeMeter or equivalent licensing platforms.

Experience working with technical documentation, knowledge articles and support procedures, ensuring accurate and consistent service delivery.

Ability to collaborate effectively with technical specialists, vendors and business stakeholders to support issue resolution, service improvements and operational objectives.

Strong attention to detail, with the ability to maintain accuracy and quality across support activities, system configurations and documentation.