Solutions Architect

WHO WE ARE:

Atomic https://atomic.financial is building a more connected financial landscape that enables consumers to connect their payroll and financial data to services that will better their financial lives.

At Atomic we're focused on building an incredible business while also having a huge social impact. We work with 8 of the top 10 financial institutions and 13 of the top 20 neobanks in the country to deliver exceptional user experiences and help people manage their money.

JOB DESCRIPTION AND RESPONSIBILITIES

As a Solution Architect on our team, you will be a technical liaison between our customers and the engineering team, ensuring that our partners receive exceptional support and expert guidance through every stage of their journey. The ideal candidate will be passionate about solving complex technical challenges, developing innovative solutions, and enhancing the customer experience through robust documentation and hands-on support.

KEY RESPONSIBILITIES:

TECHNICAL SUPPORT & TROUBLESHOOTING:

• Proactive Issue Resolution: Provide detailed technical explanations and solutions for customers planning and integrating with our solutions.

• Debugging & Problem Solving: Dive into complex technical issues involving our embedded solution within a customers application and collaborate with the engineering team to resolve them effectively.

CUSTOMER RELATIONSHIP MANAGEMENT:

• Trusted Advisor: Act as the primary technical point of contact for customers, understanding their technical needs and delivering tailored solutions.

• Responsive Support: Manage customer inquiries and escalations with clear, timely communication and collaborative problem resolution.

TECHNICAL KNOW-HOW AND BEST PRACTICES:

• Platform Expertise: Educate customers about best practices for implementing Atomic’s solutions and help them optimize their use of our technology.

• Documentation: Contribute to our knowledge base by creating and updating detailed technical articles and public documentation.

CONTINUOUS IMPROVEMENT:

• Feedback Loops: Identify areas for improvement in customer support processes and work with cross-functional teams to drive enhancements.

• Innovation: Recommend product improvements based on technical insights and customer feedback.

DAILY ACTIVITIES

You’ll be responsible for guiding customer development teams through the onboarding journey. On any given day you could be asked to:

• Demo the product to customer’s technical team. Set the stage for success with external development teams by teaching them how our product works and what tools we provide to assist them build.

• Lead conversations around implementation; guiding customers to the best integration possible with their given constraints.

• Field and process feature requests and issues from customers. As one of the primary technical liaisons for our customers, you will be the eyes and ears of the product and engineering teams.

QUALIFICATIONS AND SKILLS

• Experience and Skills: 3+ years of experience in software development or equivalent technical support roles, preferably with exposure to full-stack web development, SDKs, and/or mobile development.

• Strong problem-solving skills and the ability to think critically for complex issues.

• Communication Skills: Exceptional Written Communication: Produce clear, concise technical documentation and customer-facing materials. Public writing samples (e.g., blog posts, articles) are highly valued.

• Effective Verbal Communication: Deliver engaging presentations, webinars, and live demos for both technical and non-technical audiences. Public speaking or video samples (e.g., conference talks) are a plus.

• Interpersonal & Cross-Functional Communication: Collaborate seamlessly with engineering, product, and support teams, translating technical details into actionable insights while managing customer interactions and escalations.

• Technical Proficiency: Proficiency in one or more programming languages (such