Solutions Engineer

Integration review and scoring Review partner source code, API endpoints, Postman collections, and logs to confirm integrations are built to spec Evaluate user experience across interactive message types (e.g. List Picker, Time Picker, Apple Pay, Authentication, Forms, Rich Links, agent handoff) Validate outbound traffic against source properties or partner logs Assess integration design (e.g. webhook delivery, tenant and brand isolation, idempotency, retry and backoff, rate limits, queueing, observability) Assess security posture (e.g. JWT handling, signature verification, secret storage, Apple Pay merchant configuration) Score technical items against a documented rubric and issue approve, approve with fixes, or reject verdicts Document the reasoning behind each verdict to keep decisions consistent across partners Provide specific remediation guidance and guide partner engineering teams through revision cycles Uphold quality standards even under commercial pressure to launch faster Prepare partners to pass Apple Integration Review and Experience Review on the first attempt Partner portfolio leadership Act as technical lead for several concurrent clients alongside a pod lead and a Technical Project Manager Support partners through their first live brand integration after platform certification Run projects independently and brief founders on each client’s technical status Escalate only the issues that require founder involvement Standards and specifications Own and extend the specification set (e.g. JSON schemas, OpenAPI surface, fixtures, conformance matrix, decision records, checklists) Translate Apple’s guidelines into clear, testable requirements Version specifications, checklists, rubrics, and models together so past verdicts are reproducible Keep the framework portable across other messaging channels Keep partner reviews and unreleased Apple roadmap items strictly confidential

5+ years of solutions engineering, technical program management, or integration consulting experience Experience with business messaging APIs and review processes (e.g. WhatsApp Cloud API, webhooks, template review, policy enforcement) Proficiency with Postman or similar tools to validate third-party API integrations Ability to read unfamiliar code across common stacks and pinpoint defects by file and line Ability to write clear standards, scored review findings, and remediation plans Ability to tell a working integration from one users actually want, and explain why Ability to reject submissions and defend decisions while preserving client relationships Ability to judge which issues to resolve independently and which to escalate Ability to ramp up on Apple’s messaging APIs and UX standards within 30 days Deep understanding of how schema-valid payloads can render differently across iOS versions Strong communication skills in both spoken and written English

Startup experience Background at a Meta Business Solution Provider, Tech Provider, or Apple MSP Experience with Apple Messages for Business, on either the MSP or brand side Experience with on-device Apple Messages testing (e.g. XCUITest, accessibility framework, AppleScript on macOS, screen capture rigs) Experience owning a certification, compliance, app review, or quality gate function Experience with conversational design or evaluating AI/LLM agents in messaging channels Experience with test automation for conversational flows (e.g. evaluation harnesses, golden sets, false-pass measurement) Product instinct for internal tooling and automation opportunities Bachelor’s Degree in Comp