Specialist, Customer Acquisition - Trilingual

Job Title:

Specialist, Customer Acquisition - Trilingual

Job Description

The Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers. You will:

Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction

Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date

Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities

Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members

Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories

Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market

Be a point of escalation for our clients and respond promptly to any issues

Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed

Work with client contact on reporting and forecasting

Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)

Work with client contact on reporting and forecasting

Coordinate team incentives and Sales Performance Incentive Funds

Partner and build business relationships with all partners to ensure customer expectations are met

Candidate profile

3+ years proven work experience in a sales role

Fluent in Portuguese and English

A passion for customer experience and driving team results

Experience in operations and strategy building

Excellent Coaching history

A record of developing and retaining great employees

Experience maximizing revenue through best practices

Experience working with Salesforce.com or similar CRM

Experience finding solutions as a manager

Change Management skills

Internal Career Path Policies

The game-changers must have the approval of his or her immediate supervisor to apply for the call.

Required tenure: 6 months.

Required performance: KPIs or goals on target for the business unit to which they belong in the last 3-month period (not average).

Must not have active disciplinary actions.

The game-changer may participate in only one process at a time.

Comply with the learning paths of the Corporate University.

Must remain at least 6 months in the position to which he/she was recently promoted, to be able to apply for another call.

If you were evaluated by the PC psychologist for a vacancy and you were not selected, you must wait at least 2 months to reapply for that same position from which you did not pass

The process is performed and/or outside working hours, which means that the game-changer should be available in his free time in case we require it.

Any other guidelines that may arise in the Career Path process due to the legislation of each location or client's guidelines will be recorded within the current procedure and platform.

Location:

COL Bogota - Cra. 15 #77-50

Language Requirements:

Brazilian Portuguese (Required), English (Required), Spanish

Time Type:

Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Potential Use of Artificial Intelligence (AI) in Hiring

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other mat