Specialist I, Partnership Support

About Us:

Grow was born to tackle a critical challenge: making mental health care more effective and accessible for everyone. Since launching in 2020, 15 million sessions have started on Grow, and we've barely scratched the surface. We do it through a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Every solution we build reveals ten more waiting to be delivered, and that's just what gets us going. We've backed that ambition with more than $328M in funding, including our Series D at a $3B valuation from Sequoia Capital, Transformation Capital, TCV, SignalFire, Menlo Ventures, Goldman Sachs Alternatives, and others.

At Grow, the work you do can literally change someone's life. Your work here doesn't stay on a screen; it impacts whether someone can find, afford, and access quality care. That ambition sets us apart, and offers you an endless runway to impact one of the world's most urgent issues. We don’t have passenger seats here. Everyone is driving something that matters.

This work deserves real commitment. So if you thrive on meeting problems head on, untangling serious complexity, and working at pace with the sharpest yet kindest people around, you've come to the right place.

About The Role

We are looking for a Partnership Support Specialist to join Grow Therapy! This position will be part of the Partnership Support Team providing a best in class experience to our Partner Clinicians and Clients. You’ll be part of a remote-friendly team of 13-15 teammates, reporting directly to the team’s manager.

Your responsibilities will include:

• Answering live calls, chats and emails from our clinicians and clients

• Collaborating with other teams within Customer Operations to help solve roadblocks for our stakeholders

• Working with the RCM and Engineering teams to find resolutions to bugs and billing issues

• Meet with your supervisor to discuss performance opportunities, feedback and set performance goals

You’d be a great fit if...

• You have at least 2 years of experience in customer support (healthcare billing a plus).

• You have at least 1 year of experience assisting customers over the phone, via live chat, and email support.

• You can easily pivot and multitask

• You can adapt easily to an ever changing environment

• You are a high output, high quality individual

• You have very high attention to detail

• You desire to work in a contact center environment

• You take initiative and have a can do attitude towards investigating and solving problems

• You are a naturally empathetic individual

• You have experience with and knowledge of health insurance/billing

• You stay cool, calm and collected under intense interactions

• You have a consultative and empathetic attitude

• You have an intermediate level of technical understanding

• You have experience working with large databases and multiple tools simultaneously

Employment Type: Hourly, Non-Exempt

Base Compensation: The hourly compensation rate for this position is:

Fully Remote Commitment: $24.03 per hour

This role is fully remote. Both arrangements include travel 2–3 times per year (e.g., company and department offsites).

If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume.

Note: Please upload your resume in PDF format

Full Time Employee Benefits:

• Health Benefits: Comprehensive medical, dental, vision, life, and disability coverage.

• Grow for Grow: No cost access to therapy through the Grow platform (available to US employees)

• Financial Wellness: Retirement savings programs and equity opportunities to help you invest in your future.

• Flexible Time Off, Paid Holidays & Winter Break: Flexible time off, company paid holidays (which vary by country), and a full company wide Winter Break to rest and recharge

• Parental Leave: Up to 18 w